Sales Operations Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

Job Title: Sales Operations Assistant Manager

Job Summary:

We are seeking a highly skilled Sales Operations Assistant Manager to join our team at Cartier. The successful candidate will be responsible for overseeing the entire sales operation, including order processes, product enquiries, inventory management, and product replenishment. This role will also support the commercial team in executing strategic tasks, challenging the status quo, and acting as a sparring partner across the business.

Key Responsibilities:

Supply, Replenishment, and Stock Management

  • Collaborate with internal departments to plan and allocate products, ensuring inventory levels align with stock targets and support sales objectives.
  • Evaluate stock levels and manage replenishment orders according to assortment and inventory policies for each boutique/POS, ensuring adequate stock to meet sales demands.
  • Collect and analyze qualitative feedback on product performance from boutique/POS and adjust assortments in collaboration with the Supply & Demand Planning and Commercial teams.
  • Prepare and analyze sales reports to identify risks and opportunities, formulating strategies to re-balance stock and optimize sales per boutique/POS.
  • Liaise with logistics to coordinate inbound and outbound deliveries, ensuring compliance with local regulations, and accommodating business activities such as festivals or events.
  • Oversee sales administration tasks, including sales order management (creation, modification, cancellation), stock allocation priorities, invoicing, consignment, and returns.
  • Support new boutique/event/POS openings, ensuring seamless system setup and smooth operational start.
  • Handle ad hoc projects as assigned.

Enquiries and Firm Orders

  • Monitor the enquiry flow, ensuring timely responses to all requests from boutique/POS and coordinating with relevant parties to assess product availability and lead times.
  • Oversee and follow up on firm orders, managing the process from the warehouse to final delivery, ensuring committed delivery dates are met for the end client.

Management and Leadership

  • Lead, develop, and manage a cross-functional team to ensure operational excellence and collaboration across departments.
  • Act as a mentor and sparring partner to store managers and teams, supporting them in problem-solving, decision-making, and challenging the status quo to drive performance improvement.
  • Provide ongoing feedback, training, and development opportunities to the team, fostering a culture of continuous learning and improvement.

Continuous Improvement & Process Optimization

  • Regularly review and assess existing processes to identify inefficiencies or opportunities for improvement across all operational functions.
  • Lead and participate in continuous improvement initiatives, driving efficiency gains through process redesign, automation, and best practice implementation.
  • Implement new tools, technologies, and methodologies that enhance operational performance, service quality, and productivity.

Business Trend Analysis & Strategic Insight

  • Perform in-depth sales data analysis to track business trends, identifying risks and opportunities and making data-driven recommendations to senior leadership.
  • Present analytical insights to key stakeholders, delivering clear, actionable strategies to improve inventory management, sales performance, and profitability.
  • Collaborate with top management to refine business strategy, leveraging your insights and acting as a sparring partner to challenge the status quo and drive innovative solutions.

Operational Support and Field Presence

  • Spend significant time in boutiques/POS, working closely with store teams to understand operational challenges, provide hands-on support, and align on product needs and inventory management.
  • Build strong relationships with boutique teams to ensure they are equipped with the necessary tools, products, and strategies to achieve their sales targets.

Required Competencies:

Education:

  • University graduate, preferably with a degree in Business, Supply Chain, Operations, or related fields.

Experience:

  • Minimum 6 years of experience in Customer Service, Sales Administration, Demand Planning, or related fields.
  • Proven track record in team management and leadership, with experience in process optimization, continuous improvement initiatives, and working closely with cross-functional teams (commercial, supply chain, and logistics).
  • Strong experience in business trend analysis and using data to drive strategic decision-making.
  • Demonstrated experience working as a sparring partner with senior management, challenging the status quo, and driving innovative solutions within the organization.

Specific Competencies:

  • IT savvy with advanced proficiency in SAP, Microsoft Excel, and Business Intelligence (BI) Tools (, Power BI).
  • Strong presentation and communication skills, capable of delivering clear, data-driven insights to various stakeholders, including senior management.
  • Proven ability to spend significant time in operational environments (, boutiques/POS) to provide hands-on support and implement process improvements.

Language:

  • Fluent in English
  • Fluent in Cantonese

Required Interpersonal and Behavioral Competencies:

  • Excellent communication skills: Able to articulate complex ideas clearly and effectively across different teams and levels of the organization.
  • Team player and leader: Experience in managing teams, fostering collaboration, and developing talent within a high-performance environment.
  • Customer-focused: Dedicated to understanding and addressing customer needs, both internal (boutiques/POS) and external.
  • Analytical and detail-oriented: Strong ability to analyze sales trends, operational performance, and business metrics to identify opportunities for improvement.
  • Self-motivated and flexible: Able to take initiative and adapt to changing priorities or environments.
  • Autonomous, reactive, and proactive: Able to work independently while anticipating challenges and proactively addressing them.

  • Sales Operations Assistant Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    Job Title: Assistant Manager, Global Sales OperationsShangri-La Group is a global leader in luxury hospitality with a unique Asian heritage. We are seeking an experienced Assistant Manager, Global Sales Operations to support our Hotels and Regions in the effective use of sales tools, systems, programs, and processes.Key Responsibilities:Support Hotels,...

  • Sales Operations Assistant Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

    Job SummaryAs a Sales Operations Assistant Manager at Cartier, you will play a crucial role in overseeing the entire sales operation, including order processes, product enquiries, inventory management, and product replenishment. You will support the commercial team in executing strategic tasks, challenge the status quo, and act as a sparring partner across...

  • Sales Operations Coordinator

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job Summary:We are seeking a highly motivated and organized Sales Support Specialist to join our team at China Mobile Hong Kong Co. Ltd. The successful candidate will be responsible for providing daily operation support to our frontline sales staff, ensuring smooth execution of sales operations, and analyzing sales performance data to inform business...

  • Sales Operations Specialist

    21 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    About the RoleThis Sales Operations Specialist position at Snaphunt offers a unique opportunity to collaborate with the sales management team to drive sales growth and exceed targets.Responsibilities:Develop and implement strategic sales plans to expand the customer base and drive revenue growth.Collaborate with the sales management team to ensure they meet...

  • Sales Operations Coordinator

    21 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Role OverviewWe are seeking a highly motivated Sales Operations Coordinator to support our frontline sales staff in the Grid Centre.Provide daily operation support to ensure seamless sales processes.Liaise with external parties to introduce new products and services.Collaborate with internal teams for launching new offers and promotions.Streamline workflow...

  • Regulatory Compliance Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tether Operations Limited Full time

    Role OverviewTether Operations Limited is seeking a seasoned Regulatory Compliance Specialist to join our Regulatory and Licensing team in the Asia Pacific region. This role is focused on ensuring our operations align with local regulations, fostering a culture of compliance, and driving business growth through strategic regulatory engagement.Key...

  • Sales Operations Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job Title: Sales Support OfficerAbout the Role:We are seeking a highly motivated and organized Sales Support Officer to join our team at China Mobile Hong Kong Co. Ltd. The successful candidate will be responsible for providing daily operation support to our frontline sales staff, liaising with external parties to introduce new products and services, and...

  • Regulatory Compliance Specialist

    3 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tether Operations Limited Full time

    OverviewTether Operations Limited is a pioneering company in the stablecoin industry, established in 2014. Our mission is to disrupt the legacy financial system by offering a more modern approach to money.Job SummaryWe are seeking an organized self-starter with a deep understanding of legal and regulatory requirements pertaining to the crypto-asset industry...

  • Sales Operations Coordinator

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job Summary:We are seeking a highly skilled Sales Support Officer to join our team at China Mobile Hong Kong Co. Ltd. The successful candidate will be responsible for providing daily operation support to frontline sales staff, liaising with external parties to introduce new products and services, and streamlining workflow for sales service.Key...

  • Head of Sales Operations

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time

    Job OverviewAs a key member of the Commercial Department at foodpanda, the Head of Sales Operations will play a crucial role in driving business growth and shaping the company's commercial strategy. This leadership position requires a seasoned sales professional with a proven track record of success in motivating and executing within an aggressive sales...

  • Global Sales Operations Assistant Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    Shangri-La GroupAs a global leader in luxury hospitality, Shangri-La Group is dedicated to delivering exceptional service and experiences to our guests. We are seeking an Assistant Manager, Global Sales Operations to support our hotels and regions in leveraging sales tools and systems to drive business growth.Key Responsibilities:Support hotels, regions, and...

  • Global Sales Operations Assistant Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    Delivering Exceptional Sales PerformanceAt Shangri-La Group, we are committed to delivering exceptional sales performance through innovative solutions and best-in-class processes.As an Assistant Manager, Global Sales Operations, you will play a critical role in supporting our hotels and regions in utilizing sales tools and systems, such as Delphi, Sales...

  • Policy and Licensing Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tether Operations Limited Full time

    Job Title: Policy and Licensing AdvisorAt Tether Operations Limited, we are seeking a highly skilled Policy and Licensing Advisor to join our Regulatory and Licensing team. This is an exciting opportunity to work with a pioneering company in the crypto-asset industry, shaping the future of financial services and innovation.Job SummaryWe are looking for a...

  • Sales Operations Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bio-Rad Laboratories, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Sales Administration Officer to support our Hong Kong sales and marketing objectives.Key ResponsibilitiesSupport sales and marketing activities and general operations to help achieve team objectives in Hong Kong.Coordinate and process quotation requests for the sales team.Perform monthly...

  • Insurance Sales Operations Lead

    3 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    We offer an attractive salary, with a range of $65,000 - $85,000 per annum, along with benefits including MPF, group life and group medical insurance.Job OverviewSun Life is seeking an experienced Channel Brokerage Manager to join our team. As an integral member of our operations team, you will play a crucial role in supporting our sales team and driving...

  • Administrative Officer

    3 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About ManulifeManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents,...

  • Senior Sales Operations Specialist

    3 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China BDP International Full time

    Job OverviewWe are a global company celebrating our unique diversity and close-knit community atmosphere, with core values that span the broad reach of our international community. Our team is dynamic, offering careers for individuals seeking to be part of something bigger, with unequivocal opportunities for growth within our organization.As a leading player...

  • Sales Operations Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bio-Rad Full time

    Job SummaryWe are seeking a highly skilled Sales Operations Specialist to support our Hong Kong sales and marketing objectives. The successful candidate will be responsible for coordinating and processing quotation requests, performing monthly reconciliations, and generating quarterly sales reports.Key Responsibilities:Support sales and marketing activities...

  • Sales Manager, Event Sales

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Title: Sales Manager, Event SalesM+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design, and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in the West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual...

  • Strategic Operations Leader for Sales Excellence

    3 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    About the RoleAs a Strategic Operations Leader for Sales Excellence, you will play a pivotal role in driving the success of our agency operations team.You will be responsible for leading and managing projects related to sales support, administration, and office premises from end-to-end.This includes project planning, management approval, communication with...