Sales Operations Manager

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

Job Title: Sales Operations Assistant Manager

Job Summary:

We are seeking a highly skilled Sales Operations Assistant Manager to join our team at Cartier. The successful candidate will be responsible for overseeing the entire sales operation, including order processes, product enquiries, inventory management, and product replenishment. This role will also support the commercial team in executing strategic tasks, challenging the status quo, and acting as a sparring partner across the business.

Key Responsibilities:

Supply, Replenishment, and Stock Management

  • Collaborate with internal departments to plan and allocate products, ensuring inventory levels align with stock targets and support sales objectives.
  • Evaluate stock levels and manage replenishment orders according to assortment and inventory policies for each boutique/POS, ensuring adequate stock to meet sales demands.
  • Collect and analyze qualitative feedback on product performance from boutique/POS and adjust assortments in collaboration with the Supply & Demand Planning and Commercial teams.
  • Prepare and analyze sales reports to identify risks and opportunities, formulating strategies to re-balance stock and optimize sales per boutique/POS.
  • Liaise with logistics to coordinate inbound and outbound deliveries, ensuring compliance with local regulations, and accommodating business activities such as festivals or events.
  • Oversee sales administration tasks, including sales order management (creation, modification, cancellation), stock allocation priorities, invoicing, consignment, and returns.
  • Support new boutique/event/POS openings, ensuring seamless system setup and smooth operational start.
  • Handle ad hoc projects as assigned.

Enquiries and Firm Orders

  • Monitor the enquiry flow, ensuring timely responses to all requests from boutique/POS and coordinating with relevant parties to assess product availability and lead times.
  • Oversee and follow up on firm orders, managing the process from the warehouse to final delivery, ensuring committed delivery dates are met for the end client.

Management and Leadership

  • Lead, develop, and manage a cross-functional team to ensure operational excellence and collaboration across departments.
  • Act as a mentor and sparring partner to store managers and teams, supporting them in problem-solving, decision-making, and challenging the status quo to drive performance improvement.
  • Provide ongoing feedback, training, and development opportunities to the team, fostering a culture of continuous learning and improvement.

Continuous Improvement & Process Optimization

  • Regularly review and assess existing processes to identify inefficiencies or opportunities for improvement across all operational functions.
  • Lead and participate in continuous improvement initiatives, driving efficiency gains through process redesign, automation, and best practice implementation.
  • Implement new tools, technologies, and methodologies that enhance operational performance, service quality, and productivity.

Business Trend Analysis & Strategic Insight

  • Perform in-depth sales data analysis to track business trends, identifying risks and opportunities and making data-driven recommendations to senior leadership.
  • Present analytical insights to key stakeholders, delivering clear, actionable strategies to improve inventory management, sales performance, and profitability.
  • Collaborate with top management to refine business strategy, leveraging your insights and acting as a sparring partner to challenge the status quo and drive innovative solutions.

Operational Support and Field Presence

  • Spend significant time in boutiques/POS, working closely with store teams to understand operational challenges, provide hands-on support, and align on product needs and inventory management.
  • Build strong relationships with boutique teams to ensure they are equipped with the necessary tools, products, and strategies to achieve their sales targets.

Required Competencies:

Education:

  • University graduate, preferably with a degree in Business, Supply Chain, Operations, or related fields.

Experience:

  • Minimum 6 years of experience in Customer Service, Sales Administration, Demand Planning, or related fields.
  • Proven track record in team management and leadership, with experience in process optimization, continuous improvement initiatives, and working closely with cross-functional teams (commercial, supply chain, and logistics).
  • Strong experience in business trend analysis and using data to drive strategic decision-making.
  • Demonstrated experience working as a sparring partner with senior management, challenging the status quo, and driving innovative solutions within the organization.

Specific Competencies:

  • IT savvy with advanced proficiency in SAP, Microsoft Excel, and Business Intelligence (BI) Tools (, Power BI).
  • Strong presentation and communication skills, capable of delivering clear, data-driven insights to various stakeholders, including senior management.
  • Proven ability to spend significant time in operational environments (, boutiques/POS) to provide hands-on support and implement process improvements.

Language:

  • Fluent in English
  • Fluent in Cantonese

Required Interpersonal and Behavioral Competencies:

  • Excellent communication skills: Able to articulate complex ideas clearly and effectively across different teams and levels of the organization.
  • Team player and leader: Experience in managing teams, fostering collaboration, and developing talent within a high-performance environment.
  • Customer-focused: Dedicated to understanding and addressing customer needs, both internal (boutiques/POS) and external.
  • Analytical and detail-oriented: Strong ability to analyze sales trends, operational performance, and business metrics to identify opportunities for improvement.
  • Self-motivated and flexible: Able to take initiative and adapt to changing priorities or environments.
  • Autonomous, reactive, and proactive: Able to work independently while anticipating challenges and proactively addressing them.

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