Global Sales Operations Assistant Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

Shangri-La Group

As a global leader in luxury hospitality, Shangri-La Group is dedicated to delivering exceptional service and experiences to our guests. We are seeking an Assistant Manager, Global Sales Operations to support our hotels and regions in leveraging sales tools and systems to drive business growth.

Key Responsibilities:

  • Support hotels, regions, and global sales offices in the effective use of sales tools and systems, including Delphi, Sales Performance Tool, and Quotation Tool.
  • Monitor and resolve sales helpdesk cases in a timely manner.
  • Conduct training sessions for hotels, regions, and global sales offices to ensure proper usage of sales tools and systems.
  • Manage user access and permissions for Delphi, Sales Performance Tool, and Quotation Tool.
  • Conduct regular audits to ensure compliance with sales systems, data entry standards, and program requirements.
  • Participate in B2B profile mapping and synchronization across Delphi, B360, and Salesforce.
  • Support the launch of sales initiatives, including SPT, SIT, QT enhancements, and BTP expansion.
  • Automate manual approval processes using MS Forms and Power Automate.

Requirements:

  • Minimum 3 years of experience in sales, preferably in the hospitality industry.
  • Proficient in Microsoft Office applications, Delphi, and Salesforce.
  • Fast learner with good communication and problem-solving skills.


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