Sales Operations Assistant Manager
4 weeks ago
Job Summary
As a Sales Operations Assistant Manager at Cartier, you will play a crucial role in overseeing the entire sales operation, including order processes, product enquiries, inventory management, and product replenishment. You will support the commercial team in executing strategic tasks, challenge the status quo, and act as a sparring partner across the business.
Key Responsibilities
- Collaborate with internal departments to plan and allocate products, ensuring inventory levels align with stock targets and support sales objectives.
- Evaluate stock levels and manage replenishment orders according to assortment and inventory policies for each boutique/POS, ensuring adequate stock to meet sales demands.
- Collect and analyze qualitative feedback on product performance from boutique/POS and adjust assortments in collaboration with the Supply & Demand Planning and Commercial teams.
- Prepare and analyze sales reports to identify risks and opportunities, formulating strategies to re-balance stock and optimize sales per boutique/POS.
- Liaise with logistics to coordinate inbound and outbound deliveries, ensuring compliance with local regulations, and accommodating business activities such as festivals or events.
- Oversee sales administration tasks, including sales order management (creation, modification, cancellation), stock allocation priorities, invoicing, consignment, and returns.
- Support new boutique/event/POS openings, ensuring seamless system setup and smooth operational start.
- Handle ad hoc projects as assigned.
Requirements
- University graduate, preferably with a degree in Business, Supply Chain, Operations, or related fields.
- Minimum 6 years of experience in Customer Service, Sales Administration, Demand Planning, or related fields.
- Proven track record in team management and leadership, with experience in process optimization, continuous improvement initiatives, and working closely with cross-functional teams (commercial, supply chain, and logistics).
- Strong experience in business trend analysis and using data to drive strategic decision-making.
- Demonstrated experience working as a sparring partner with senior management, challenging the status quo, and driving innovative solutions within the organization.
Preferred Competencies
- IT savvy with advanced proficiency in SAP, Microsoft Excel, and Business Intelligence (BI) Tools (e.g., Power BI).
- Strong presentation and communication skills, capable of delivering clear, data-driven insights to various stakeholders, including senior management.
- Proven ability to spend significant time in operational environments (e.g., boutiques/POS) to provide hands-on support and implement process improvements.
Language
- Fluent in English
- Fluent in Cantonese
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