Retail Operations Assistant
4 weeks ago
M+ is a leading cultural institution dedicated to collecting, exhibiting, and interpreting visual art, design, and architecture. As a Retail Operations Assistant, you will play a key role in maintaining the smooth day-to-day operations of our main shops and pop-up stores.
Key responsibilities include:
- Assisting the Store Manager in overseeing staff scheduling and deployment to ensure high-quality customer service.
- Building and maintaining strong customer relationships to foster brand loyalty.
- Managing visual merchandising and inventory levels while controlling costs.
- Collaborating with the Store Manager and other supervisors to enhance operational efficiency.
- Overseeing cash handling procedures and ensuring transaction accuracy.
- Initiating and collaborating on marketing promotions with relevant parties.
Requirements:
- Recognized diploma or equivalent in any discipline.
- Minimum of 1-3 years' experience in retail or customer service.
- Proven track record in sales and meeting KPIs.
- Detail-oriented, mature, independent, with excellent problem-solving and customer service skills.
- Strong communication and leadership abilities.
- High level of commitment and ownership of responsibilities.
- Proficiency in MS Office and other computer skills.
- Availability to work on shifts, including weekends and holidays.
- Fluent in both English and Chinese, with excellent oral and written communication skills.
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Retail Operations Assistant
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