Retail Operations Assistant

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

M+ is a leading cultural institution dedicated to collecting, exhibiting, and interpreting visual art, design, and architecture. As a Retail Operations Assistant, you will play a key role in maintaining the smooth day-to-day operations of our main shops and pop-up stores.

Key responsibilities include:

  • Assisting the Store Manager in overseeing staff scheduling and deployment to ensure high-quality customer service.
  • Building and maintaining strong customer relationships to foster brand loyalty.
  • Managing visual merchandising and inventory levels while controlling costs.
  • Collaborating with the Store Manager and other supervisors to enhance operational efficiency.
  • Overseeing cash handling procedures and ensuring transaction accuracy.
  • Initiating and collaborating on marketing promotions with relevant parties.

Requirements:

  • Recognized diploma or equivalent in any discipline.
  • Minimum of 1-3 years' experience in retail or customer service.
  • Proven track record in sales and meeting KPIs.
  • Detail-oriented, mature, independent, with excellent problem-solving and customer service skills.
  • Strong communication and leadership abilities.
  • High level of commitment and ownership of responsibilities.
  • Proficiency in MS Office and other computer skills.
  • Availability to work on shifts, including weekends and holidays.
  • Fluent in both English and Chinese, with excellent oral and written communication skills.


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