Experienced Retail Operations Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

Are you a results-driven retail professional looking to take your career to the next level? Projob21 Ltd. is seeking an experienced Retail Operations and Performance Manager to join our team.

About the Role:

  • Drive performance and operational excellence in high-end luxury fashion stores in Hong Kong, leading to improved client satisfaction and business results.
  • Develop and implement coaching programs for retail teams to enhance their skills and deliver exceptional customer experiences.
  • Anticipate and address operational issues to stay ahead of changing trends and maintain a competitive edge.

Key Responsibilities:

  1. Manage commercial activities in the Hong Kong and Macau key account channels, including sales and pricing strategies to meet business growth targets.
  2. Lead and develop a strong sales team to achieve sales and profit targets, with a focus on optimizing call routes and setting realistic sales goals.
  3. Collaborate with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms and launch programs.
  4. Responsible for formulating and developing short- and long-term channel sales strategies, as well as implementing effective marketing programs to maximize revenue.

Requirements:

  • Degree holder with more than 10 years' experience in store operations and management.
  • Solid track record in Luxury retail, with a proven ability to drive performance and operational excellence.
  • Agile and open to new ideas, persuasive and backed with data, and people-oriented to establish meaningful relationships within the organization.

Benefits:

  • 5-day workweek with fixed working hours.
  • Prestigious brand and career resources.

Salary: HK$250,000 - HK$300,000 per annum (dependent on experience), negotiable.



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