Sales Manager Assistant

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

As a Sales Manager Assistant, you will be responsible for handling customer inquiries and lead requests for locally driven groups with rooms (10-300 peak room nights) within predefined group sales parameters outside the sales office. You will work with customers to align preferences and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. You will verify that business is turned over properly and in a timely fashion for quality service delivery. You will drive customer loyalty by delivering service excellence throughout each customer experience. You will process business correspondence and create contracts and other related booking documentation as required. You will manage the transaction of group customer inquiries and lead requests and achieve revenue and booking goals for the team.

Candidate Profile

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management.

Preferred:

• Group sales experience

Core Work Activities

Managing Sales Activities

• Handles customer inquiries and lead requests for locally driven groups with rooms (10-300 peak room nights) within predefined group sales parameters outside the sales office.

• Refers opportunities to sales associate if business is outside these parameters.

• Works collaboratively with other sales channels (Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.

• Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities.

• Leverages knowledge of resort amenities to close opportunities (destination attractions, golf, spa, recreation options).

• Understands the importance of the destination sell as well as the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.

• Verifies that business booked is within hotel parameters.

• Assists with selling, implementation, and follow-through of group sales promotions.

• Closes the best opportunities for hotel based on market conditions and property needs.

• Executes and supports the operational aspects of business booked (generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams).

• Actively up-sells each business opportunity to maximize revenue for individual properties.

• Conducts site inspections, as required.

• Understands and actively utilizes company marketing initiative/incentives to close on business.

• Implements process improvements and best practices.

• Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals.

• Creates clear expectations for customers throughout the sales process.

• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.

• Provides accurate, complete, and effective turnover to Event Management/Local Social Management.

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Processes business correspondence and creates contracts and other related booking documentation as required.

Building Successful Relationships

• Drives customer loyalty through excellent customer service throughout the sales process.

• Serves the customer by understanding their needs and recommending features and services that best meet their needs.

• Builds and strengthens relationships with existing and new customers to enable future bookings.

• Builds and maintains strong working relationships with key internal and external stakeholders.

• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Sales Manager Assistant

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Unilever Full time

    Job DescriptionAs a Sales Manager Assistant, you will play a key role in achieving sales and KPI targets with our Strategic Partners and Partner customers. Your responsibilities will include preparing sales analysis to understand and monitor business situations, conducting regular business reviews and visits to key customers, and assisting the sales manager...

  • Sales Manager Assistant

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Manager Assistant to join our team at Marriott International. As a Sales Manager Assistant, you will be responsible for handling customer inquiries and lead requests for locally driven groups with rooms within predefined group sales parameters outside the sales office.Key...

  • Sales Operations Assistant Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    Job Title: Assistant Manager, Global Sales OperationsShangri-La Group is a global leader in luxury hospitality with a unique Asian heritage. We are seeking an experienced Assistant Manager, Global Sales Operations to support our Hotels and Regions in the effective use of sales tools, systems, programs, and processes.Key Responsibilities:Support Hotels,...

  • Assistant Event Sales Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Corporation Full time

    Job SummaryWe are seeking a dynamic and customer-focused individual to join our team as an Assistant Event Sales Manager / Event Sales Executive at Hyatt Regency Hong Kong, Sha Tin.Key ResponsibilitiesAs a sales and planning specialist, you will be responsible for maximizing events and catering revenue in the most profitable way, while providing excellent...

  • Sales Operations Assistant Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

    Job SummaryAs a Sales Operations Assistant Manager at Cartier, you will play a crucial role in overseeing the entire sales operation, including order processes, product enquiries, inventory management, and product replenishment. You will support the commercial team in executing strategic tasks, challenge the status quo, and act as a sparring partner across...

  • Global Sales Operations Assistant Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    Shangri-La GroupAs a global leader in luxury hospitality, Shangri-La Group is dedicated to delivering exceptional service and experiences to our guests. We are seeking an Assistant Manager, Global Sales Operations to support our hotels and regions in leveraging sales tools and systems to drive business growth.Key Responsibilities:Support hotels, regions, and...

  • Global Sales Operations Assistant Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    Delivering Exceptional Sales PerformanceAt Shangri-La Group, we are committed to delivering exceptional sales performance through innovative solutions and best-in-class processes.As an Assistant Manager, Global Sales Operations, you will play a critical role in supporting our hotels and regions in utilizing sales tools and systems, such as Delphi, Sales...

  • Trainee Sales Assistant

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    Job SummaryAs a Trainee Sales Assistant at Societe Generale Assurances, you will provide desk support to the HKG Macro Sales team and assist senior sales in various daily tasks. You will also have the opportunity to build strong technical and market knowledge related to FIC products.ResponsibilitiesProvide desk support to the HKG Macro Sales teamAssist...

  • Sales and Trade Assistant

    18 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    About the RoleWe are seeking a dedicated and organized Sales Assistant to join our team at E-job agency limited. This is a fantastic opportunity for someone looking to gain experience in sales and trade documentation.Key Responsibilities:Preparation of trade documents (invoice, packing list, LC documents)Communication with customersAssist the Sales team on...

  • Sales Assistant Trainee

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    As a Sales Assistant Trainee at Societe Generale, you will play a key role in supporting the sales team in their day-to-day activities and operations.Key responsibilities include:Assisting in preparing commercial and marketing materials, market comments, and bespoke analysis.Gathering public and internal client information to identify key characteristics,...

  • Sales Manager, Event Sales

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Title: Sales Manager, Event SalesM+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design, and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in the West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual...

  • Sales Assistant Trainee

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Sales Assistant Trainee to join our team at Societe Generale Assurances.ResponsibilitiesAssist in preparing commercial and marketing materials, market comments, and bespoke analysis.Gather public and internal client information to identify key characteristics, exposure, and sensitivity to...

  • Sales and Distribution Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Amundi Full time

    Job Title: Distribution Sales M/FDescription:As a key member of our sales team, you will be responsible for achieving sales objectives set by the Company for new sales with HK retail distributors and be remunerated by sales commission. You will also assist in supervising the HK distribution team in daily business activities and team strategies, developing...

  • Residential Sales Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full time

    Residential Sales ManagerAt Hang Lung Properties, we are seeking a highly skilled Residential Sales Manager to join our team. The successful candidate will be responsible for leading our sales team and driving sales strategy execution.Key Responsibilities:Formulate and execute sales strategies to achieve business objectivesConduct market research and...

  • Sales and Event Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition...

  • Insurance Sales Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    A career with Hang Seng Bank offers a dynamic working environment, good career development opportunities, and competitive compensation packages.Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers.We are seeking...

  • Sales and Account Manager

    18 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job Description: Role Summary: The Assistant / Account Sales Manager is responsible for providing strategic sales support to assigned property accounts. Key responsibilities include developing strong partnerships with clients, creating comprehensive sales plans to grow market share, and identifying new business opportunities.Responsibilities: Develop...

  • Assistant Sales Manager, Private Banks, Hong Kong

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China OppenheimerFunds Distributor, Inc Full time

    About the Role:We are seeking a highly motivated and experienced Sales Manager to join our Private Banking team in Hong Kong. As a Sales Manager, you will be responsible for generating business from various distribution channels with a primary focus on private banks.Key Responsibilities:Proactively identify and pursue sales opportunities with targeted...

  • Sales and Event Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition...

  • Mortgage Sales Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Mortgage Sales ManagerWe are seeking a highly skilled Mortgage Sales Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our sales team, you will be responsible for driving business growth and enhancing our mortgage sales capabilities.Key Responsibilities:Customer Relationship Management: Develop and maintain strong...