Sales Manager Assistant

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

We are seeking a highly motivated and experienced Sales Manager Assistant to join our team at Marriott International. As a Sales Manager Assistant, you will be responsible for handling customer inquiries and lead requests for locally driven groups with rooms within predefined group sales parameters outside the sales office.

Key Responsibilities

  • Handles customer inquiries and lead requests for locally driven groups with rooms (10-300 peak room nights) within predefined group sales parameters outside the sales office.
  • Works collaboratively with other sales channels (Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.
  • Leverages knowledge of resort amenities to close opportunities (destination attractions, golf, spa, recreation options).
  • Verifies that business booked is within hotel parameters.
  • Assists with selling, implementation, and follow-through of group sales promotions.
  • Closes the best opportunities for hotel based on market conditions and property needs.
  • Executes and supports the operational aspects of business booked (generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams).
  • Actively up-sells each business opportunity to maximize revenue for individual properties.
  • Conducts site inspections, as required.
  • Understands and actively utilizes company marketing initiative/incentives to close on business.
  • Implements process improvements and best practices.
  • Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals.
  • Creates clear expectations for customers throughout the sales process.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
  • Provides accurate, complete, and effective turnover to Event Management/Local Social Management.
  • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
  • Processes business correspondence and creates contracts and other related booking documentation as required.

Requirements

  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management.
  • Group sales experience preferred.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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