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Customer Experience Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China JW Marriott Hotel Hong Kong Full time

As a key member of the JW Marriott Hotel Hong Kong team, you will be responsible for delivering exceptional service to our valued Marriott Bonvoy members. The ideal candidate will have a passion for hospitality and strong communication skills.

Your primary focus will be on managing guest interactions, resolving issues, and creating personalized experiences to enhance member satisfaction and engagement. This role requires a deep understanding of loyalty programs and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Manage guest interactions to ensure seamless service delivery
  • Resolve issues promptly and efficiently
  • Create personalized experiences to enhance member satisfaction

Requirements:

  • Possess a strong understanding of loyalty programs
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment