Data-Driven Customer Experience Manager
4 days ago
We are seeking an experienced Data-Driven Customer Experience Manager to join our team at Projob21 Ltd. In this role, you will be responsible for analyzing customer data to identify trends and patterns, developing targeted strategies to improve customer experience, and collaborating with cross-functional teams to implement data-driven solutions.
Key Responsibilities:
- Collect and analyze customer data to identify areas for improvement.
- Develop and maintain comprehensive reports and dashboards to visualize data findings.
- Collaborate with stakeholders to design and implement data-driven solutions.
- Stay up-to-date with industry trends and best practices in customer experience management.
- Prioritize and manage multiple projects simultaneously to meet tight deadlines.
Requirements:
- Bachelor's degree in Marketing, Statistics or related field.
- At least 6 years of experience in customer experience management, preferably in a multinational or sizable firm.
- Detailed-oriented, analytical, and result-driven individual.
- Strong communication and presentation skills.
- Fluent command of English and Chinese languages.
About Us:
Projob21 Ltd. is a dynamic and fast-paced organization committed to delivering exceptional business solutions. We offer a collaborative work environment, opportunities for growth and development, and a competitive compensation package.
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