Digital Experience Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Cathay Pacific Airways Limited Overview

Cathay Pacific is a global airline committed to providing exceptional customer experiences. Our Conversational AI team is dedicated to enhancing digital interactions across our platforms.

Job Description

We're seeking a skilled Product Manager to lead our chat interfaces and digital customer service initiatives. This role involves shaping the future of our offerings, collaborating with departments to address customer needs, and driving operational efficiency.

Key Responsibilities:
  1. Develop market and competitive strategies to inform product decisions.
  2. Assess proposed features for user value and effectiveness through user testing, data analysis, and market validation.
  3. Define product functionality, set clear goals, and align features with business objectives through requirement gathering and stakeholder management.
  4. Estimate development time, effort, and resources required for feature delivery.
  5. Collaborate with design, engineering, and other teams to deliver high-quality products that meet customer needs.
  6. Explore user needs, conduct user research, and drive product discovery strategy to identify new opportunities.
  7. Use data to drive product goals and business outcomes, ensuring a data-driven culture.
  8. Create and execute strategic roadmaps, manage multiple product portfolios, and ensure cross-functional alignment.
Requirements
  • Bachelor's degree in business, Computer Science, Engineering, or a related field.
  • Extensive experience in product management, with a proven track record of managing and delivering successful digital products.
  • Experience in building chatbots, working in Service Centers, or using agile scrum methodologies.
  • Demonstrated ability to manage complex projects, multiple stakeholders, and resolve disagreements effectively.


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