Digital Experience Manager
5 days ago
Cathay Pacific is a global airline committed to providing exceptional customer experiences. Our Conversational AI team is dedicated to enhancing digital interactions across our platforms.
Job DescriptionWe're seeking a skilled Product Manager to lead our chat interfaces and digital customer service initiatives. This role involves shaping the future of our offerings, collaborating with departments to address customer needs, and driving operational efficiency.
Key Responsibilities:- Develop market and competitive strategies to inform product decisions.
- Assess proposed features for user value and effectiveness through user testing, data analysis, and market validation.
- Define product functionality, set clear goals, and align features with business objectives through requirement gathering and stakeholder management.
- Estimate development time, effort, and resources required for feature delivery.
- Collaborate with design, engineering, and other teams to deliver high-quality products that meet customer needs.
- Explore user needs, conduct user research, and drive product discovery strategy to identify new opportunities.
- Use data to drive product goals and business outcomes, ensuring a data-driven culture.
- Create and execute strategic roadmaps, manage multiple product portfolios, and ensure cross-functional alignment.
- Bachelor's degree in business, Computer Science, Engineering, or a related field.
- Extensive experience in product management, with a proven track record of managing and delivering successful digital products.
- Experience in building chatbots, working in Service Centers, or using agile scrum methodologies.
- Demonstrated ability to manage complex projects, multiple stakeholders, and resolve disagreements effectively.
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Digital Experience Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeFor US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: DEX - Digital Experience Hong Kong Special Administrative Region of China Cathay Pacific Application Deadline04 Apr 2025 Role Introduction Reports to: Head of...
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Digital Experience Portfolio Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeRole OverviewCathay Pacific Airways Limited is seeking an experienced Digital Experience Portfolio Manager to lead our digital product portfolio, ensuring strategic alignment and optimization of resources. This role will drive the development and implementation of a holistic management approach, focusing on maximizing value through effective portfolio...
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Digital Strategy Consultant
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Digital Experience Analyst
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Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeFor US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: DEX - Digital Experience Hong Kong Special Administrative Region of China Cathay Pacific Application Deadline: 04 Apr 2025 Role Introduction Reports to: Head...
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Customer Experience Innovator
12 hours ago
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Digital Experience Manager
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Digital Finance Product Strategist
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APAC Digital Experience Specialist
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Business Development Manager
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Digital Solutions Manager
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Innovation Strategist
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