Mortgage Sales Director

11 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Hang Seng Bank Limited is committed to service excellence and attracts high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

Company Overview

Hang Seng Bank Limited is one of Hong Kong's leading mortgage banks, helping customers smooth the path to home ownership with innovative, timely, and comprehensive mortgage products and services. Our services are delivered through a comprehensive range of channels, including branches, mobile direct sales, e-channels, and customer hotlines.

Job Description

We are currently seeking a high-calibre professional to join our department as Direct Sales Manager, reporting to District Lead. Key responsibilities include:

  • Mortgage Sales Planning
    • Direct mortgage sales activities to grow the Bank's mortgage business and other Wealth Protection Banking (WPB) products
  • Sales Lead Generation
    • Generate sales leads from estate agencies, solicitor firms, and property developers for primary and secondary property markets
  • Talent Development
    • Coach and guide team members to handle mortgage application documents and submit them for credit assessment based on the Bank's mortgage guidelines and policies
  • Sales Process Monitoring
    • Monitor sales process to ensure sales activities are compliant with the Bank's policies and procedures
  • Cross-Selling
    • Participate in selling and promoting mortgage loan products, as well as cross-selling other financial products and services to customers through the Bank's distribution channels
  • Business Strategy
    • Keep abreast of latest developments in the mortgage business and recommend corresponding business strategies as appropriate
  • Risk Management
    • Manage operational risk and observe relevant policies and guidelines
Requirements

To succeed in this role, you will need:

  • Minimum of 6 years' experience in mortgage lending business with good contacts at property developers, estate agencies/mortgage brokers, and solicitors' firms or related retail banking experience
  • Strong service and sales orientation, with good communication and interpersonal skills
  • Able to demonstrate competency as sales leader with strong sales and service orientation, good interpersonal and leadership skills
  • Ability to take challenges positively and willingness to work on weekends and public holidays if required
  • Passes in Insurance Intermediaries Qualifying Examinations/HKSI Licensing Examinations preferred
  • Proficiency in both English and Chinese; knowledge of Putonghua an advantage
  • High level of customer-centric mindset with dedication to deliver exceptional quality services for customers


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