Phone Based Customer Advocate

4 days ago


Hong Kong Island, Hong Kong SAR China TOPPAN Edge (Hong Kong) Limited Full time

Our Team

We are a dynamic team of professionals who share a common goal of delivering exceptional service to our customers.

Job Description

The Hotline Customer Service Officer will be responsible for handling customer inquiries, resolving issues, and providing accurate information on life insurance products.

Main Responsibilities:

  • Address customer complaints and resolve issues in a professional manner.
  • Provide clear and concise information on life insurance products.
  • Collaborate with internal teams to improve service quality and efficiency.
  • Update customer records and maintain accurate documentation.

Qualifications and Skills

To succeed in this role, you must have the following qualifications and skills:

  • Hold relevant certifications and licenses.
  • Demonstrate strong customer service and communication skills.
  • Be proficient in PC and software applications.
  • Show ability to work in a team environment.

Why Join Us?

We offer a competitive salary package, opportunities for career growth, and a supportive work environment.



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