Customer Service Advocate

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China WaterDrop Inc. Full time

Insurance Policy Administrator Job Summary:

We're seeking an experienced insurance policy administrator to join our team at WaterDrop Inc. This role involves working closely with internal stakeholders to deliver exceptional customer service, while maintaining accurate and up-to-date records of insurance policies.

Responsibilities:

  • Process new and renewal insurance policies, adhering to strict guidelines and regulations.
  • Respond to customer inquiries and resolve any issues promptly and professionally.

Requirements:

  • Hold an insurance license plate No. 1, 3, or 5, and have a strong background in insurance policy administration.
  • Demonstrate fluency in Mandarin and Cantonese, with excellent written and verbal communication skills.
  • Show high levels of motivation and enterprise, with a proactive approach to problem-solving.
  • Be available to start immediately, with flexibility to adapt to changing priorities and deadlines.


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