Reservations Service Excellence Manager
1 week ago
- Degree or diploma in Hospitality Management or a related field;
- Minimum 10 years of working experience in Reservations, preferably at least 2 years at a managerial level;
- Excellent communication, leadership, and problem-solving skills;
- Familiarity with Property Management Systems (PMS) and Opera/Cambridge systems;
- Strong analytical and decision-making skills;
- Prompt and systematic approach to workflow planning and management;
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Reservations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeSelect how often (in days) to receive an alert: Reservations Manager Date: 27 Mar 2025 Business Unit: Nina Hospitality Central Office, HK Job Overview Responsibilities Assist Assistant Director of Central Reservations to manage the daily operations of Reservations; Facilitate as a team leader to lead the reservations team to achieve business excellence...
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Reservations Coordinator
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeMandarin Oriental, Hong Kong seeks a skilled Reservations Sales Agent to join their Reservations team.This role requires excellent communication skills, with fluency in both written and spoken English, Chinese (including Cantonese and Mandarin). You will be responsible for recording and processing all room reservations made by phone, fax, or email...
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Reservations Management Specialist
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Reservations Supervisor to join our team at Chinachem Group. As a key member of our Reservations department, you will be responsible for managing the daily operations of Reservations, ensuring seamless guest experiences, and driving business growth.Key Responsibilities:Collaborate with...
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Reservations Sales Agent
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeMandarin Oriental, Hong Kong is looking for a Reservations Sales Agent to join our Reservations team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the...
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Reservations Operations Supervisor
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeRole OverviewWe are looking for an experienced Senior Reservations Supervisor to join our team at Chinachem Group. The successful candidate will be responsible for managing the daily operations of Reservations, leading a team, and contributing to business growth.About the Position:You will collaborate with the Assistant Reservations Manager to oversee the...
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Reservations Agent
2 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full timeCareer Opportunities: Reservations Agent (171421) Requisition ID171421 -Posted -Hong Kong SAR -Kowloon Shangri-La, Hong Kong -Sales -Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry...
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Central Reservations Operations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeJob DescriptionWe are seeking an experienced Reservations Manager to join our Central Reservations team. The successful candidate will be responsible for managing the daily operations of the reservations department, including monitoring room availability, maximizing room occupancy, and maintaining good relationships with travel agents, airlines, and...
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Luxury Hotel Reservation Agent
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeMandarin Oriental, Hong Kong is looking for a highly motivated and organised Reservations Sales Agent to join their team.The successful candidate will be responsible for handling hotel reservations inquiries, data input into the PMS system, and communicating with other departments effectively. They will also prepare various reservations-related reports and...
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Senior Reservations Supervisor
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeSelect how often (in days) to receive an alert: Senior Reservations Supervisor Date: 27 Mar 2025 Business Unit: Nina Hospitality Central Office, HK Job Overview Responsibilities Assist Assistant Reservations Manager to manage the daily operations of Reservations; Handle all reservations enquiries via emails, calls and prepare reservations confirmation...
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F&B Reservations Supervisor
2 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full timeCareer Opportunities: F&B Reservations Supervisor (171519) Requisition ID: 171519 - Posted: Hong Kong SAR - Island Shangri-La, Hong Kong - Food & Beverage - Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong...
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Senior Reservations Leadership Role
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeJob SummaryAs a Senior Reservations Supervisor at Chinachem Group, you will play a critical role in delivering exceptional guest experiences and driving business success. We are seeking an experienced and skilled professional who can effectively manage the daily operations of Reservations, lead a team, and contribute to business growth.About the Role:You...
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Service Excellence Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Chubb Life Full timeWe are looking for a Service Excellence Manager to join our team at Chubb Life.This role involves managing a team of customer-facing staff, ensuring that they have the necessary skills and knowledge to deliver exceptional customer service.The successful candidate will possess excellent leadership and communication skills, and be able to work effectively in a...
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Hospitality Services Manager
30 minutes ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full timeJob Summary:">">We are looking for a highly skilled and motivated individual to join our team as a F&B Reservations Supervisor. As a key member of the Food & Beverage department, you will be responsible for overseeing the booking process for our restaurants, handling guest inquiries and complaints, and working closely with the F&B Team to coordinate special...
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Customer Service Excellence Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia, Limited (BEA) Full timeJob DescriptionWe are seeking an experienced Service Quality Manager to join our team at The Bank of East Asia, Limited (BEA). As a key member of our organization, you will be responsible for delivering exceptional customer service and experience.Your primary responsibilities will include:Ensuring that customer complaints and feedback are handled efficiently...
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Hotel Revenue Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeJob Title: Hotel Revenue ManagerThis role involves selecting the frequency of receiving alerts in days. The position is located at Nina Hospitality Central Office in HK.Responsibilities:Assist Assistant Director of Central Reservations to oversee daily operations and lead the reservations team to achieve business excellence according to Hotel's sales &...
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Luxury Spa Service Ambassador
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hotels Full timeWe are seeking a highly skilled and enthusiastic individual to join our team as a Spa and Wellness Concierge at The Peninsula Hong Kong.This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences and promoting our luxurious spa services.About the Role:The successful candidate will be responsible for welcoming...
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IT Project Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJob Summary:We are looking for an experienced IT Project Manager - Enterprise Services to lead our team in delivering high-quality IT projects. The ideal candidate will have strong analytical and problem-solving skills, with excellent communication and leadership abilities.Responsibilities:Monitors status, prepares activity and progress reports, and...
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Guest Accommodation Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeThe Mandarin Oriental, Hong Kong is seeking a Reservations Sales Agent to join their team in the Reservations department.The successful candidate will be responsible for recording and processing all room reservations made by phone, fax, or email efficiently and accurately. They will also convert reservation inquiries into sales opportunities to meet hotel...
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Service Excellence Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeJoin us at DBS Bank and become part of a dynamic team that is dedicated to delivering exceptional customer experiences through our diverse range of financial solutions.About the PositionThis role is designed to provide exceptional customer service and support to our clients. You will be responsible for performing teller duties, handling customer inquiries,...
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Service Excellence Associate
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China YMCA of Hong Kong Full timeAre you passionate about providing exceptional guest experiences? The YMCA of Hong Kong is seeking a dedicated and professional Guest Service Agent or Senior Guest Service Agent to join our team.Key Job Responsibilities:The selected candidate will efficiently handle check-in and check-out procedures with attention to detail and courtesy.They will be...