Service Excellence Associate

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China YMCA of Hong Kong Full time

Are you passionate about providing exceptional guest experiences? The YMCA of Hong Kong is seeking a dedicated and professional Guest Service Agent or Senior Guest Service Agent to join our team.

Key Job Responsibilities:
  • The selected candidate will efficiently handle check-in and check-out procedures with attention to detail and courtesy.
  • They will be responsible for greeting and welcoming guests, responding to their inquiries in a professional and courteous manner.

This role offers opportunities for skill development and career growth in customer service and hospitality.

Requirements:
  1. A diploma or higher in Hospitality or a related field is required.
  2. Excellent written and spoken English, Chinese, and Mandarin language skills are essential.
  3. The successful candidate will possess superior telephone etiquette and customer service skills.
  4. Pleasant, confident, and patient demeanor are a must.
  5. Familiarity with Opera system is an asset.
  6. Shift work is required for this position.
  7. Candidates with experience will be considered for the Senior Guest Service Agent position.

We strive to treat all applicants with fairness and respect.



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