Service Excellence Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

Join us at DBS Bank and become part of a dynamic team that is dedicated to delivering exceptional customer experiences through our diverse range of financial solutions.

About the Position

This role is designed to provide exceptional customer service and support to our clients. You will be responsible for performing teller duties, handling customer inquiries, and promoting banking products and services. Your primary focus will be on delivering high-quality customer service and support to meet our customers' evolving needs.

Main Responsibilities

  1. Process customer transactions efficiently and accurately.
  2. Provide responsive and personalized service to meet customers' needs.
  3. Identify opportunities to cross-sell banking products and services.

Requirements and Qualifications

  1. Degree holder with a minimum of 1 year of relevant experience in banking operations or customer service area.
  2. Strong knowledge of branch operations, banking products, and services.
  3. Excellent communication and interpersonal skills.
  4. Fluency in English and Chinese languages; Putonghua is an advantage.
  5. HKIB Certified Banker preferred.


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