Hermès Retail Training Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

Hermès is seeking a talented Retail Training Specialist to join our team in Travel Retail Asia.

About the Role

This is an exciting opportunity for an experienced training professional to develop and implement high-quality training programs that drive service excellence across our TR markets in Asia Pacific. The successful candidate will be responsible for coordinating and conducting seasonal and special products training, as well as delivering induction training for new joiners and opening new stores.

The ideal candidate will have a strong background in retail training, with a minimum of 5 years' experience in luxury brands, high-end fashion, jewelry, and watch retailing industry. They will possess excellent communication and interpersonal skills, with the ability to work autonomously and proactively. Fluency in spoken and written English, Cantonese, Mandarin, Japanese, and/or French is highly desirable.

Main Responsibilities
  1. Training Conduction and Organization: Coordinate and conduct seasonal and special products training, and deliver induction training for new joiners and opening new stores.
  2. Key Responsibilities:
  • Product: Customize training materials from headquarters to suit stores' needs, and assist in designing and developing training programs for both remote and classroom training.
  • Brand Culture: Administrate and keep track of the e-learning platform usage, and assist in logistics for different training and track training records.
  • Service Skills: Lead and conduct service skills training based on the service excellence visits evaluation; and to enhance service gestures and communication skills for store teams.
Customer Experience (CX): Support in-store animations by preparing the team with necessary product knowledge, drive and support different CX initiatives with CRM and store teams, and provide service skills support related to special launches and specific products to enhance CX.Requirements and Capabilities
  • Bachelor's degree in Communications or any related discipline.
  • Minimum 5 years' retail training practice experience in luxury brands, high-end fashion, jewelry, and watch retailing industry or similar capacity.
  • Working experience in front-line, hospitality, or service industry is an added advantage.
  • Proficient in MS Office, especially PowerPoint. Video editing skills are an added advantage.
  • Possess responsible, energetic, self-motivated, takes initiative, fast learner, skilled communicator, good interpersonal skills, ability to multi-task character traits.
  • Fluency in spoken and written English, Cantonese, Mandarin, Japanese, and/or French is a plus.
  • Frequent traveling is part of the role.

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