Luxury Retail Training Expert
7 days ago
Hermès is seeking a Luxury Retail Training Expert to join our team in Travel Retail Asia. As a key member of our retail animation and customer experience team, you will play a vital role in delivering high-quality training programs to enhance the service skills of our frontline sales associates.
Key Responsibilities:- Conduct seasonal and special products training sessions with store teams.
- Develop and deliver induction training for new joiners and opening new stores.
- Lead and conduct service skills training based on service excellence visits evaluation.
Requirements & Capabilities:
- Bachelor's degree in Communications or related discipline.
- Minimum 5 years' retail training practice experience in luxury brand, high-end fashion, jewelry, and watch retailing industry.
- Working experience in front line, hospitality, or service industry is an added advantage.
- Proficient in MS office, especially PowerPoint. Video editing skills will be an added advantage.
- Possess character traits: responsible, energetic, self-motivated, takes initiative, fast learner, skilled communicator, good interpersonal skills, ability to multi-task.
- Fluency in spoken and written English, Cantonese and Mandarin, Japanese and/or French is a plus.
- Frequent traveling is part of the role.
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