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Luxury Retail Operations Expert

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time
Job Overview:
A prestigious luxury leather goods brand seeks a strategic Retail Excellence Manager to lead initiatives enhancing operational efficiency and elevating customer experiences in APAC. This role will focus on optimizing sales performance, customer service, and brand consistency across retail stores.

Main Responsibilities:

  • Operational Excellence
    • Establish and maintain retail operational standards and procedures to ensure consistency and excellence.
    • Monitor store performance metrics and implement corrective actions to drive improvements in sales, customer satisfaction, and operational efficiency.
    • Collaborate with store management to identify areas for operational improvements and develop action plans.
  • Customer Experience
    • Develop and implement training programs that enhance customer service skills of retail staff.
    • Conduct regular store visits to assess customer interactions, merchandising practices, and overall store environment.
    • Analyze customer feedback and market trends to identify opportunities for enhancing the customer journey.
    • Work closely with sales and marketing teams to develop promotional strategies driving foot traffic and conversion rates.
  • Brand Consistency
    • Ensure all retail locations uphold visual merchandising standards and product presentation guidelines.
    • Collaborate with marketing team to ensure promotional materials align with brand standards.