Luxury Retail Operations Manager APAC
6 days ago
The Maison Chloé, a luxury fashion house, has been empowering women for nearly seven decades. Founded by Gaby Aghion, an Egyptian-born Parisienne, the brand aimed to liberate women's bodies from formal fashion constraints through its ready-to-wear offerings.
We are driven by a purpose: 'Women moving forward for a fairer future.' This guiding principle informs all our actions as we strive to create meaningful products with a positive impact on people and the planet.
To achieve this, we are building teams that share our mission. We want to foster an environment within the company and our community where everyone can thrive.
Main Responsibilities- Analyze retail sales and coordinate boutique operations across the APAC retail network.
- Work closely with our team to ensure boutiques adhere to grooming and operation guidelines, maintaining our high standards for operations procedures, display, customer service, and more.
- Prepare various retail reports for management review, providing valuable insights into our sales performance.
- Drive sales growth and optimize operations efficiency by participating in boutique selling and operations activities.
- Provide on-site support to boutiques, including stock transfer, receiving, and other back-of-house tasks.
- Support and monitor daily operations at boutiques, ensuring they operate under our guidelines.
- Implement group safety guidelines and risk management protocols.
- Manage retail KPIs, monthly commissions, and expenses.
- Oversee boutique supplies ordering and replenishment.
- Distribute VM guidelines from HQ and ensure boutiques follow them closely.
- Consolidate and follow up on boutique maintenance with vendors.
- Collaborate with the Customer Service Centre to provide pre- and post-sales services and consolidate defective claims for the merchandising team.
- Coordinate CRM events and client information capture and management with boutiques and the Communications Department.
- Provide on-site support for Friends & Family Sales.
- Perform ad-hoc duties as assigned.
- University degree with at least three years of experience in luxury retail operations.
- Asia Pacific regional knowledge is an asset.
- Self-driven and results-oriented individual.
- Excellent communication and interpersonal skills.
- Familiarity with Microsoft programs and strong Excel skills.
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