Luxury Retail Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

We are seeking a highly motivated and experienced professional to join our team as a Regional Retail Operations Supervisor. As a key member of our APAC retail network, you will be responsible for coordinating retail sales and operations, ensuring compliance with group guidelines, and driving business results.

Your key responsibilities will include:

  • Coordinating retail sales and operations across our APAC retail network
  • Ensuring compliance with group guidelines and standards
  • Driving business results through effective sales and operations strategies
  • Managing retail KPIs, monthly commission, and expenses control
  • Preparing various retail reports for management review
  • Responsible for boutique supplies ordering and replenishment
  • Distributing HQ's VM guideline and ensuring boutiques follow it closely
  • Consolidating and following up on boutique maintenance with vendors
  • Working closely with Customer Service Centre to provide before- and after-sales services
  • Coordinating with Boutiques and Communications Department for CRM events and client information capture and management
  • Providing on-site support to Friends & Family Sale
  • Ad hoc duties as assigned

Job Profile:

  • University degree with minimum 3 years of experience in luxury retail operations
  • Asia Pacific regional knowledge is a plus
  • Self-driven and result-oriented
  • Strong communication and interpersonal skills
  • Familiar with Microsoft programs and strong in Excel


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