Customer Service Excellence Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mox Bank Full time
Mox Bank: A Leader in Virtual Banking

We are a dynamic and innovative bank that is dedicated to providing exceptional customer experiences. As a passionate individual, you will join our Contact Centre team to drive quality assurance and training initiatives.

The ideal candidate will have a strong background in customer service, with at least 5 years of experience in the financial industry. You will work closely with stakeholders to design and implement effective quality frameworks, monitor performance metrics, and identify areas for improvement.

Key Responsibilities:

  • Develop and maintain quality assurance processes to ensure high standards of customer service
  • Design and deliver training programs to enhance agent skills and knowledge
  • Collaborate with cross-functional teams to drive business outcomes and improve customer satisfaction
  • Analyze performance data to identify trends and opportunities for growth

Requirements:

  • University degree in a relevant field
  • At least 5 years of experience in customer service or a related field
  • Strong analytical, communication, and problem-solving skills


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