Associate Client Service Specialist

Company Description

At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more.

We help those investors understand companies and the issues they face. We build and share intelligence on key industry drivers and the latest sector trends. And we offer the kind of critical knowledge that's regularly overlooked by conventional investment research, and which investors won't find anywhere else on the planet.

Put simply, we're creating the world's largest database of human insights — and we're the architects of an incredible ecosystem that fuels better and faster investment decisions.

Together, we're on a mission designing, building and delivering a different kind of future. It's all about creating a space where people are empowered to make bold moves. To explore new ways of working. To go where no-one has ever gone before.

Job Description

Please note, in applying to this role you are not applying to be a Consultant. Third Bridge is a market-leading investment research firm, we orchestrate and create research for our clients. This role is an Associate in Third Bridge and you'll be working with our Consulting Clients.

What is Consulting?

Our consulting clients work on behalf of large companies (e.g. Fortune 500's) or institutional investors and support them by doing deep dive research to provide guidance on their corporate strategy or investment decisions. The insights they get through our experts and content are the backbone of the recommendations they deliver to their clients.

Associate, Consulting Clients

As an Associate in our Consulting business, you'll have opportunities to work with the top management consulting firms in the world. They will trust in you for access to the most relevant experts and research content, which you are responsible for identifying and recommending to them throughout their project lifecycles. To do so you'll gather a unique set of stakeholder management skills that will help you deliver excellent results for both clients and experts. The projects can be complex, but the impact is meaningful - every day you will get to hear directly from your clients, experts and colleagues about the difference you have made.  

The hats you will wear:

Problem solver: Consulting clients count on us for their research needs, it's our job to execute on their requests for experts.
In practice: you will search for relevant content and vet experts to support your clients at each stage of their research.They operate under very tight deadlines that we have to match with urgency, but not at the expense of quality.

Business driver: understanding excellent client servicing in a highly competitive market and how your work impacts revenue growth. Work with your team to execute strategies for the accounts you are responsible for.
In practice: on every project, you will have an opportunity to drive performance by delivering on client requests. Each client and expert interaction is an opportunity to bring in revenue and build your book of business.

Player & coach: We operate as one team, both within your individual team and within the Consulting business at large. One day, you will be leading the charge, and another you'll be supporting your peers.
In practice: you will be asked to train and develop the people around you, both on your team and those you're working with on client requests. You will also receive lots of hands-on training and coaching yourself. We are a feedback-centric culture, and value effective communication. 

Research partner: Throughout their research, clients rely on us to think as an extension of their team.

In practice: there will be times where we need to think outside the box and offer solutions that bridges their knowledge gaps, quickly. You'll also need occasionally to go above and beyond to ensure a smooth partnership with your clients.

Discover More

Curious about our Consulting and Funds verticals? Check them out and decide which feels right for you. Focusing on an asset type allows our Associates to speak our clients' language and intricately understand how they operate.

Qualifications:

Areas that play to your strengths:

You must be able to deliver high quality work on a deadline. You will be working on lots of active work streams simultaneously, but that doesn't scare you - in fact it excites you, and you're confident in your ability to multitask and remain organised. Private equity investors are under a lot of pressure to make decisions fast, but you stay calm and get things done. If at times your client asks you for help out of hours, or your expert is in a different time zone, you strive to support - your hours vary according to the client project you are involved in, but you prefer that to a routine job. There is no typical week as a Third Bridge Associate.

The Founder's Mentality completely resonates with you, as this approach is part of our DNA. You're an independent thinker who feels energised by the freedom Associates have to come up with the best solutions for their clients, because you're endlessly curious and often question the way things are done. As long as you are eager to learn, we'll provide you with the resources and coaching you need as you bring value to your clients and experts.  

You're a clear communicator who can create the right narrative to share your ideas with a wide range of people, such as introducing our products and services to new clients and experts. You find that conversations often lead to strong relationships with people because you easily connect. You always look for the most efficient way to get things done, rather than the path of least resistance - for example you pick up the phone to get an answer to your questions straight away, rather than send an email and wait for a reply. Cold calling doesn't phase you - what matters to you is to get results, and fast. 

Your attitude is to roll up your sleeves and you enjoy being in the thick of the action. It matters a great deal to you to understand how your performance ranks against your own potential and against others, so you continuously seek feedback to make sure you can be at the top of your game. One of your clients preferring a competitor over you is not an acceptable state of affairs for you - you're relentless in getting the data points you need to adjust your approach until you are their number one. With the soft skills gained on the job (hard skills are getting displaced by machines), you aspire to a future as a high EQ business leader.

Additional Information

What our people love about being Associates in Consulting Clients Team:

Being surrounded by people they not only enjoy working with, but who also challenge and support them

Owning individual responsibilities to grow our business, while also being in a team-oriented environment and working closely with their peers.

Consultants truly lean on Third Bridge for their research, whether for strategy consulting or diligence work. Our clients are appreciative of and value our support and partnership.

Getting to dip their toes into every imaginable industry under the sun, and getting exposed to a variety of individuals with unique perspectives and backgrounds.

Building strong relationships both internally and externally create significant opportunities for professional development.

We win together as a team.

Thrive at Third Bridge

The starting Associate pay places you in the top 30% of graduate salaries across industries, and it is complemented with an uncapped bonus commensurate with target achievement. You can expect clear performance goals and to be recognized for your contributions. After ~2 years of strong results you could transition from being an individual contributor to managing your own team and P&L - a huge career milestone. Depending on your aspirations, you could also progress to a role in Sales, Product, or opportunities across our organization.

We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

Salary: competitive base salary of HKD 300,000 which increases to HKD 340,000 upon performance milestone achievement (average timeframe is 12-14 months) plus an uncapped bonus

Vacation: 15 days (which increases to 20 days after 2 years of service) 

Learning: personal development allowance of HKD 9,800 per year, which can be used for any learning programmes you feel would be beneficial for you `

Future and family: pension scheme and vitality private medical insurance

Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays'

Rewards: get points through our colleague-to-colleague recognition programme to spend on hotels, gift cards, donations to charity and more 

Social: weekly optional social gatherings, daily breakfast and snacks, social events

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.