Client Experience Associate

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Full time
About the Role

We are seeking a highly skilled and experienced Client Experience Associate to join our team. As a key member of our Front Office, you will be responsible for delivering exceptional client experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Manage client feedback and complaints in a proactive and coordinated approach.
  • Partner with internal stakeholders to identify and resolve areas of improvement.
  • Develop and implement training programs to enhance client experience.
  • Prepare management reports and risk reporting to various risk forums.
Requirements
  • Stakeholder Management and Negotiation skills.
  • Technical Writing skills.
  • Experience in complaint management and resolution.


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