Client Engagement Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Group Limited Full time
Job Description:
  • Position Overview: As a Client Engagement Specialist, you will play a vital role in driving engagement with our clients across various offerings.
  • Key Responsibilities:
  1. Support Account Managers on renewals and cross-sell opportunities by executing territory and account plans to achieve strategic goals.
  2. Identify and engage inactive or potentially new users across priority accounts to increase utilization of our services.
  3. Reiterate the value proposition of our services to drive usage and help embed them in clients' daily workflows.
  4. Maintain constant dialogue with clients to understand their research processes and gather feedback on our services.
  5. Support clients by offering training and demo sessions on how to use our services.
  6. Maintain and update team structures, client user preferences, client investment coverage sectors, and geographies, ensuring tailored content and service delivery to exceed client expectations.
  7. Develop an awareness of client buying processes and our sales and renewal processes to support revenue generation.
  8. Collaborate with internal stakeholders to ensure client requests are executed quickly and effectively.
  9. Attend internal and external meetings punctually and well-prepared.
  10. Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach.


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