Client Engagement Manager
6 days ago
EmbedWay Technologies (Hong Kong) Limited is committed to delivering exceptional value to our clients through innovative solutions and outstanding service. As a Client Engagement Manager, you will play a critical role in driving business growth and improving client satisfaction across Hong Kong, Macau, and Southeast Asia.
Key Responsibilities:
- Develop and execute client engagement strategies to build strong relationships, identify new business opportunities, and drive revenue growth.
- Work closely with internal stakeholders to deliver tailored solutions that meet client needs, ensuring high-quality service and exceptional customer satisfaction.
- Analyze client feedback and market trends, providing actionable insights to inform business decisions and improve overall client experience.
- Identify opportunities for upselling and cross-selling, leveraging your knowledge of client needs and preferences.
Marketing Support:
- Contribute to the development and execution of marketing campaigns, leveraging your expertise in client engagement and relationship-building.
- Work closely with the marketing team to create engaging content, such as case studies, whitepapers, and thought leadership pieces.
- Participate in regional trade shows and events, representing EmbedWay Technologies and building brand awareness.
- Provide input on marketing strategies and tactics, ensuring alignment with client needs and preferences.
Administrative & Operational Tasks:
- Manage client interactions and sales activities, ensuring accurate tracking and reporting.
- Prepare and present client reports to senior management, highlighting key achievements and areas for improvement.
- Support the ordering process, ensuring timely delivery of products to clients and maintaining excellent customer satisfaction ratings.
Qualifications:
Required Skills & Experience:
- Bachelor's degree in Business, Engineering, or a related field.
- 2+ years of experience in sales, business development, or customer-facing roles, preferably in the technology or network infrastructure industry.
- Proven track record of building strong relationships with clients, with a strong focus on customer satisfaction and retention.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Preferred Skills:
- Familiarity with CRM software and sales analytics tools.
- Experience working with telecom operators, MSSPs, or enterprise IT clients.
- Knowledge of products from Gigamon, Keysight, Netscout, or similar companies is a strong advantage.
Seniority Level:
Entry level
Employment Type:Full-time
Job Function:Sales and Business Development
Industries:Technology, Information and Internet
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