Client Experience Specialist for Crypto Firms

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China OSL Full time
Role Overview

The Client Experience Specialist for Crypto Firms at OSL is responsible for delivering a superior client onboarding experience. This involves conducting thorough customer due diligence and maintaining accurate documentation to ensure compliance with AML and CTF regulations. Furthermore, the specialist will work closely with Business to guide new clients through the account setup process, training them on OSL's platform and tools, and ensuring they have a comprehensive understanding of OSL's services and how to leverage them.

  • To execute and review due diligence on individual, corporate, and institutional clients, including information/data collection, checking, validation, and verification.
  • To understand, process, and organize a high volume of case documentation, including sources of funds, documents of incorporation, and general account opening documents.
  • To collaborate closely with sales and traders to provide an efficient and client-friendly customer onboarding experience.
  • To adhere to internal policies and regulatory requirements (AML/KYC/CTF) for client onboarding in jurisdictions where our group entities operate.
  • To manage administrative and reporting tasks to facilitate and fulfill regulatory compliance and audit, as well as periodic review cases.
  • To drive paperless account opening for customer-centricity, business resilience, and agile compliance.


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