Client Service Specialist

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

Citigold clients have a dedicated team, complimentary financial planning, world-class investing capabilities, preferred pricing on select products and exclusive travel and lifestyle benefits. Citigold Private Client (CPC), the highest tier of banking at Citibank, is for clients with more than $1 million and offers an elevated financial relationship with a higher level of service and wealth management.

We're currently looking for a high caliber professional to join our team as Officer, Client Service Specialist, - Onsite (Internal Job Title: Client Service Specialist - C05) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
  • We empower our employees to manage their financial well-being and help them plan for the future.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
  • We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.


In this role, you're expected to:

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".
  • Coordinate the application of the Attention and Operation Model in Branch
  • Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
  • Coordinate adequately the material resources and the employees of the Branch.
  • Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits


As a successful candidate, you'd ideally have the following skills and exposure:
  • Bachelor's/University degree or equivalent experience
  • Experience in customer service, sales and/or referencing in branches
  • Consistently demonstrates clear and concise written and verbal communication
  • Able to build connection between our digital platform and our clients
  • Remodeling our clients banking behavior in embracing digitization


Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei
------------------------------------------------------

Job Family Group:
Private Client Coverage
------------------------------------------------------

Job Family:
Client Services
------------------------------------------------------

Time Type:
Full time
------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

  • VIP Client Services Manager

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    VIP Client Service Delivery The role of VIP Banking Associate is critical in providing tailored services to high net worth clients. You will be responsible for delivering exceptional customer experiences and driving revenue growth through proactive business development and relationship building.Main Responsibilities:Promote and sell wealth management...

  • Client Service Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Group Limited Full time

    Role OverviewAs a Client Service Specialist at Third Bridge Group Limited, you will play a vital role in building and maintaining strong relationships with our Public Equity clients. This involves understanding their research needs and identifying the right industry experts to support their projects. Your primary objective will be to deliver exceptional...

  • Client Services Associate

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The HKIP Full time

    A leading global financial institution is seeking a motivated and talented Client Services Associate (Japanese/thai/Vietnamese/Bahasa) to join our team in Hong Kong. In this role, you will be responsible for providing excellent client service and support to our Korean and international clients, with a focus on understanding their unique needs and delivering...

  • Client Service Specialist, Consumer Banking

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    Job DescriptionWe are seeking a highly skilled Client Service Specialist to join our team in Hong Kong. As a key member of our Branch team, you will be responsible for providing exceptional client experiences by managing the resources of the Branch and promoting the products and services of Citi.Key Responsibilities:Coordinate the application of the...

  • Client Relationship Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China The HKIP Full time

    About the RoleThe HKIP is seeking a skilled Client Services Associate to provide exceptional client service and support to our Korean and international clients. As a key member of our team, you will be responsible for building strong relationships with clients, understanding their unique needs, and delivering tailored solutions.Key ResponsibilitiesServe as...

  • Client Engagement Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Audemars Piguet Full time

    Audemars Piguet seeks a skilled professional to join our team as a Client Engagement Specialist.In this role, you will be responsible for developing and implementing client engagement strategies.Key responsibilities include:Designing and executing client events and activities to foster long-term relationshipsCoordinating with internal stakeholders to ensure...

  • Client Engagement Specialist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Group Limited Full time

    Job Description:Position Overview: As a Client Engagement Specialist, you will play a vital role in driving engagement with our clients across various offerings.Key Responsibilities:Support Account Managers on renewals and cross-sell opportunities by executing territory and account plans to achieve strategic goals.Identify and engage inactive or potentially...

  • Associate, Client Service

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Group Limited Full time

    Associate, Client Service - Australian Market 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors...

  • Client Success Specialist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China iCapital Full time

    The Role">We are seeking a Client Delivery Specialist Associate to join our Data Solutions team in Hong Kong. This role will be responsible for setting up and maintaining financial software applications, assisting clients with issues, working on special projects, and performing ad-hoc tasks associated with building an innovative company.This role combines...

  • Associate, Client Services

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Group Limited Full time

    Associate, Client Services - Credit and Public Equities 3 days ago Be among the first 25 applicants At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors understand companies and the issues they face. We build...

  • Client Onboarding Operations Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China One Arrow Consulting Full time

    Job OverviewWe are seeking an experienced Client Onboarding Operations Specialist to join our team at One Arrow Consulting. As a key member of our financial services team, you will be responsible for overseeing the onboarding process for new clients, ensuring seamless integration and timely completion of all necessary tasks.

  • Client Services Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Harvest Personnel Agency Full time

    Job Summary: We are seeking an experienced sales professional to join our team as an Assistant Manager. The ideal candidate will have a strong track record of meeting sales quotas, excellent communication skills, and the ability to build strong relationships with clients.">Key Responsibilities: This role involves providing client services to business...

  • Client Centricity Specialist

    18 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China KuCoin Exchange Full time

    KuCoin Exchange is a leading digital asset exchange that offers a comprehensive suite of products and services to institutional investors. We are seeking a Client Centricity Specialist to join our team and help us deliver exceptional customer experiences.In this role, you will be responsible for understanding client needs and preferences, identifying areas...

  • Client Service Expert

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China iCapital Full time

    iCapital is dedicated to empowering the global alternative investment market with innovative financial technology. Our platform enables advisors, wealth management firms, asset managers, and banks to deliver tailored public and private market strategies to their high-net-worth clients. With a strong presence in the global market, we service over $184 billion...

  • Customer Service Representative

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    About the Role:We are seeking a motivated and results-driven Banking Customer Support Specialist to join our Retail Banking division. As a key member of our team, you will be responsible for delivering exceptional customer service and support through multiple channels.Key Responsibilities:Deliver consistent quality services, handle customer...

  • Global Client Liaison Specialist

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    We are seeking a highly motivated and organized individual to join our team as a client support specialist.The successful candidate will be responsible for facilitating the sale process for both auction and retail property, including:Providing timely assistance to clients via phone, email, and in-person enquiriesFacilitating the sale process for applicable...

  • Financial Services Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Wolters Kluwer N.V. Full time

    About the RoleWe are looking for a talented Financial Services Specialist to support our clients in the APAC region. You will work closely with our customers to understand their needs and provide tailored solutions to meet their financial services requirements.

  • Client Experience Specialist for Crypto Firms

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China OSL Full time

    Role OverviewThe Client Experience Specialist for Crypto Firms at OSL is responsible for delivering a superior client onboarding experience. This involves conducting thorough customer due diligence and maintaining accurate documentation to ensure compliance with AML and CTF regulations. Furthermore, the specialist will work closely with Business to guide new...

  • Customer Service Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

    180C Limited aims to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions. Our ability to identify, manage and deliver solutions tailored to each client's needs allows the company to attract and retain new clients. We operate with a strong passion for creating...

  • Global Client Onboarding Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

    Job SummaryThe Global Client Onboarding Specialist is a key member of our team, responsible for onboarding new clients and managing existing relationships. This role requires a high level of attention to detail, strong communication skills, and the ability to work effectively in a fast-paced environment.The successful candidate will possess a solid...