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Senior Reservations Leadership Role

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time
Job Summary

As a Senior Reservations Supervisor at Chinachem Group, you will play a critical role in delivering exceptional guest experiences and driving business success. We are seeking an experienced and skilled professional who can effectively manage the daily operations of Reservations, lead a team, and contribute to business growth.

About the Role:

  • You will work closely with the Assistant Reservations Manager to ensure seamless day-to-day operations;
  • Manage all aspects of reservations, including responding to inquiries, preparing confirmation letters, and maintaining accurate records;
  • Process FIT/Group reservations efficiently, fulfill guest needs, and drive business growth;
  • Develop and maintain relationships with travel agents, online platforms, corporate clients, and individuals;
  • Monitor and analyze reservation trends, identify areas for improvement, and implement changes as needed;
  • You will provide training and supervision to Reservations staff, mentor junior colleagues, and contribute to a positive team environment;
  • Perform ad-hoc duties as assigned by superiors, support business initiatives, and contribute to overall business success.

What We Offer:

  • A dynamic and supportive work environment;
  • Opportunities for professional growth and development;
  • Competitive compensation package and benefits;
  • Chance to work with a leading hospitality company in Asia;
  • Professional networking opportunities and events;
  • Flexible work arrangements and career progression opportunities.