Reservations Management Specialist
1 week ago
We are seeking a highly skilled and experienced Senior Reservations Supervisor to join our team at Chinachem Group. As a key member of our Reservations department, you will be responsible for managing the daily operations of Reservations, ensuring seamless guest experiences, and driving business growth.
Key Responsibilities:
- Collaborate with Assistant Reservations Manager to oversee the daily functions of Reservations;
- Respond to all reservations inquiries via various communication channels, prepare confirmation letters, and maintain accurate records;
- Fulfill guest needs and requirements by efficiently processing FIT/Group reservations from travel agents, online platforms, corporate clients, and individuals;
- Maintain accurate tracking of reservations picked up from online channels, hotel websites, and other sources;
- Organize and file reservation correspondence neatly and accurately on prescribed forms or folders;
- Verify correspondence accuracy and follow up on any missing information before guest arrival;
- Actively listen to and resolve guest complaints in a professional and courteous manner;
- Provide training and supervision to Reservations staff, monitor their tasks, and perform ad-hoc duties as assigned;
- Candidates with less experience may be considered for the Reservations Supervisor role.
Requirements:
- Degree/Diploma holder in Hospitality Management or related field;
- Minimum 6 years of working experience in Reservations, preferably 1 year in supervisory/managerial level;
- Excellent spoken and written English, Mandarin, and Cantonese communication skills;
- Familiarity with Property Management Systems (PMS) is preferred, knowledge of Opera/Cambridge is an advantage;
- Strong problem-solving and complaint handling skills;
- Effective leadership and interpersonal skills;
- Well-organized, detail-oriented, self-motivated, and multi-tasking abilities;
- Good telephone manners and computational skills.
-
Reservations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeSelect how often (in days) to receive an alert: Reservations Manager Date: 27 Mar 2025 Business Unit: Nina Hospitality Central Office, HK Job Overview Responsibilities Assist Assistant Director of Central Reservations to manage the daily operations of Reservations; Facilitate as a team leader to lead the reservations team to achieve business excellence...
-
Reservations Coordinator
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeMandarin Oriental, Hong Kong seeks a skilled Reservations Sales Agent to join their Reservations team.This role requires excellent communication skills, with fluency in both written and spoken English, Chinese (including Cantonese and Mandarin). You will be responsible for recording and processing all room reservations made by phone, fax, or email...
-
Central Reservations Operations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeJob DescriptionWe are seeking an experienced Reservations Manager to join our Central Reservations team. The successful candidate will be responsible for managing the daily operations of the reservations department, including monitoring room availability, maximizing room occupancy, and maintaining good relationships with travel agents, airlines, and...
-
Reservations Operations Supervisor
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeRole OverviewWe are looking for an experienced Senior Reservations Supervisor to join our team at Chinachem Group. The successful candidate will be responsible for managing the daily operations of Reservations, leading a team, and contributing to business growth.About the Position:You will collaborate with the Assistant Reservations Manager to oversee the...
-
Reservations Sales Agent
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeMandarin Oriental, Hong Kong is looking for a Reservations Sales Agent to join our Reservations team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the...
-
Senior Reservations Supervisor
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeSelect how often (in days) to receive an alert: Senior Reservations Supervisor Date: 27 Mar 2025 Business Unit: Nina Hospitality Central Office, HK Job Overview Responsibilities Assist Assistant Reservations Manager to manage the daily operations of Reservations; Handle all reservations enquiries via emails, calls and prepare reservations confirmation...
-
Senior Reservations Leadership Role
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeJob SummaryAs a Senior Reservations Supervisor at Chinachem Group, you will play a critical role in delivering exceptional guest experiences and driving business success. We are seeking an experienced and skilled professional who can effectively manage the daily operations of Reservations, lead a team, and contribute to business growth.About the Role:You...
-
Reservations Service Excellence Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeRequired Skills and QualificationsDegree or diploma in Hospitality Management or a related field;Minimum 10 years of working experience in Reservations, preferably at least 2 years at a managerial level;Excellent communication, leadership, and problem-solving skills;Familiarity with Property Management Systems (PMS) and Opera/Cambridge systems;Strong...
-
Guest Accommodation Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeThe Mandarin Oriental, Hong Kong is seeking a Reservations Sales Agent to join their team in the Reservations department.The successful candidate will be responsible for recording and processing all room reservations made by phone, fax, or email efficiently and accurately. They will also convert reservation inquiries into sales opportunities to meet hotel...
-
Senior Building Manager Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Goodwell Property Management Limited Full timeSenior Building Manager Specialist Job DescriptionJob SummaryWe are seeking an experienced Senior Building Manager Specialist to join our team at Goodwell Property Management Limited. The ideal candidate should have a strong background in property management, leadership, and technical skills.Key ResponsibilitiesManage the provision of a full spectrum of...
-
Global Travel Operations Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Peopleclick Techno Solutions Pvt. Ltd. Full timeJob Description:We are seeking a highly organized and detail-oriented Global Travel Operations Specialist to join our team at Peopleclick Techno Solutions Pvt. Ltd.About the Role:Coordinate with suppliers to ensure timely and cost-effective travel arrangements for internal travelers and external guests, including flights, hotels, ground transportation, and...
-
Hotel Revenue Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeJob Title: Hotel Revenue ManagerThis role involves selecting the frequency of receiving alerts in days. The position is located at Nina Hospitality Central Office in HK.Responsibilities:Assist Assistant Director of Central Reservations to oversee daily operations and lead the reservations team to achieve business excellence according to Hotel's sales &...
-
Senior Support Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Ares Management Corporation Full time**Job Summary:**Ares Management Corporation is seeking a Senior Support Specialist to join our team. As a Senior Support Specialist, you will provide high-level administrative support to our professionals, including coordinating complex projects, managing schedules, and maintaining accurate records.**Key Responsibilities:**Coordinate complex projects and...
-
Risk Management Specialist
5 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Macrowaters Asia Fund Management Limited Full timeAs a Risk Management Specialist at Macrowaters Asia Fund Management Limited, you will play a critical role in identifying and mitigating potential risks to our clients' investments.About the RoleThis is a challenging and rewarding role that requires a high level of analytical and problem-solving skills, as well as strong communication and interpersonal...
-
Program Management Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Corporate Travel Management (CTM) Asia Full timeJob DescriptionWe are seeking a highly skilled Program Management Specialist to join our team at Corporate Travel Management (CTM) Asia. As a key member of our operations team, you will be responsible for handling customer enquiries and bookings of education programmes.About the RoleAssist in setting up and testing the booking system to ensure seamless...
-
Equity Market Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Point72 Asset Management, L.P Full timeWe are seeking a highly skilled Equity Market Specialist to join our team at Point72 Asset Management, L.P. The successful candidate will be responsible for executing trades and monitoring market conditions for our Asia-based clients.Responsibilities
-
Administrative Support Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Ares Management Corporation Full timeThe Administrative Support Specialist plays a vital role in ensuring the smooth operation of our office. As an Executive Assistant, you will be responsible for coordinating meetings and travel arrangements, managing calendars, and providing administrative support to our team.Responsibilities:Coordinate meetings and travel arrangements for senior...
-
Administrative Support Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China VCA | Asset Management Full timeWe are seeking an Administrative Support Specialist to join our team at VCA | Asset Management. As a key member of our team, you will provide high-quality secretarial support to our fund manager, ensuring seamless day-to-day operations.Responsibilities:Manage calendars, coordinate travel arrangements, and prepare documents for presentation.Maintain...
-
Administrative Support Specialist
14 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Ares Management Corporation Full timeAbout the Role:We are looking for an experienced Administrative Support Specialist to join our team at Ares Management Corporation in Hong Kong. As a key administrative professional, you will provide high-level support to our team members, ensuring efficient execution of tasks and projects.Key Responsibilities:Meeting Coordination:• Schedule internal and...
-
Liquidity Management Professional
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full timeWe are seeking a highly experienced Liquidity Management Professional to join our team at Standard Chartered. As a key member of our Treasury Markets department, you will be responsible for managing liquidity profiles and regulatory reserves, as well as producing daily ITP curves for the Bank's marginal cost of funding in local and major foreign...