Senior Reservations Supervisor

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

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Senior Reservations Supervisor

Date: 27 Mar 2025

Business Unit: Nina Hospitality Central Office, HK

Job Overview Responsibilities
  • Assist Assistant Reservations Manager to manage the daily operations of Reservations;
  • Handle all reservations enquiries via emails, calls and prepare reservations confirmation letters;
  • Ensure fulfillment of needs and requirements of guests who obtained prior reservations;
  • Input all FIT / Group reservations from travel agents, online travel agents, corporate and individuals;
  • Track all reservations picked up from all online channels like hotel website, online travel agents etc.;
  • Record and file all reservation correspondence neatly and accurately on prescribed forms or folders;
  • Verify the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival;
  • Actively listen to and resolve complaints;
  • Provide training and supervision for Reservations staff, monitor their daily job tasks;
  • Provide training to casuals and trainees, serving as a mentor;
  • Perform any ad hoc duties as assigned by the superiors;
  • Any other relevant projects and duties as assigned by superiors.
  • Candidates with less experience will be considered as Reservations Supervisor.
Requirements
  • Degree / Diploma holder in Hospitality Management or related discipline;
  • Minimum 6 years of working experience in Reservations, preferably at least 1 year in supervisory or managerial level;
  • Good spoken and written English, Mandarin, and Cantonese;
  • Familiarity with PMS is preferred, knowledge of Opera/Cambridge is definitely an advantage.
  • Good problem-solving and guest complaint handling skills;
  • Good leadership and interpersonal skills;
  • Well-organized, detail-minded, self-motivated, and multi-tasking;
  • Good telephone manner;
  • Good computational skills.
Personal Data Privacy

We are committed to protecting the privacy, confidentiality, and security of the personal data that we hold by complying with the requirements of the Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for recruitment purposes and will be stored for the time period necessary for the purpose for which it was collected.
The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for unrelated purposes without your prior consent. You have the right to request access and correction of your personal data held by us by contacting the Group Human Resources Department directly at 3700 8605.
We are an equal opportunity employer who welcomes applications from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

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