Reservations Operations Supervisor
7 days ago
We are looking for an experienced Senior Reservations Supervisor to join our team at Chinachem Group. The successful candidate will be responsible for managing the daily operations of Reservations, leading a team, and contributing to business growth.
About the Position:
- You will collaborate with the Assistant Reservations Manager to oversee the daily functions of Reservations;
- Manage all aspects of reservations, including responding to inquiries, preparing confirmation letters, and maintaining accurate records;
- Process FIT/Group reservations efficiently, fulfill guest needs, and drive business growth;
- Develop and maintain relationships with travel agents, online platforms, corporate clients, and individuals;
- Monitor and analyze reservation trends, identify areas for improvement, and implement changes as needed;
- You will provide training and supervision to Reservations staff, mentor junior colleagues, and contribute to a positive team environment;
- Perform ad-hoc duties as assigned by superiors, support business initiatives, and contribute to overall business success.
Skills and Qualifications:
- Degree/Diploma holder in Hospitality Management or related field;
- Minimum 6 years of working experience in Reservations, preferably 1 year in supervisory/managerial level;
- Excellent spoken and written English, Mandarin, and Cantonese communication skills;
- Familiarity with Property Management Systems (PMS) is preferred, knowledge of Opera/Cambridge is an advantage;
- Strong problem-solving and complaint handling skills;
- Effective leadership and interpersonal skills;
- Well-organized, detail-oriented, self-motivated, and multi-tasking abilities;
- Good telephone manners and computational skills.
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