Reservations Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

Select how often (in days) to receive an alert:

Reservations Manager

Date: 27 Mar 2025

Business Unit: Nina Hospitality Central Office, HK

Job Overview Responsibilities
  • Assist Assistant Director of Central Reservations to manage the daily operations of Reservations;
  • Facilitate as a team leader to lead the reservations team to achieve business excellence according to the Hotel's sales & marketing strategies;
  • Monitor rooms availability status closely to maximize room occupancy, average rate, and revenue of the hotels;
  • Be well acquainted with all travel agents, airlines, and corporate clients to maintain good business relationships;
  • Monitor reservation records to ensure all bookings are being input in the computer daily;
  • Screen and check all booking correspondences to ensure that correct rates are quoted by the reservation team;
  • Screen all incoming correspondences regarding reservation requests, booking confirmations, cancellations, and general inquiries, and respond timely;
  • Maintain individual files of contracted travel agents/airlines for easy reference;
  • Establish blockage, allotment, and rate chart of all travel agents;
  • Make recommendations on operating procedures to ensure smooth operations at all times;
  • Handle CCG referral, NH referral, and VIP bookings;
  • Keep Assistant Director of Central Reservations informed of the booking and arrival of any VIPs, special attention guests, special groups, and/or any irregularities found;
  • Work harmoniously with all other hotel operating departments or supporting departments to maximize room sales and occupancy and provide satisfactory guest service;
  • Maintain Reservations section facilities in good order;
  • Monitor all OTAs individual reservations, alert Assistant Director of Central Reservations of irregular movements;
  • Work closely with vendors to monitor channel management system and online booking;
  • Maintain statistics required for revenue management and provide coaching to assist team members in maximizing room revenue for the hotels;
  • Ensure the pricing decisions are appropriately folded into the distribution channel strategies of the hotel, websites, and OTAs;
  • Create and manage rates and packages configured in PMS. Monitor the room revenue yield process;
  • Monitor to maintain consistency with inventory strategies and align with pricing philosophy;
  • Co-ordinate rooms sales effort with the Commercial Team and Front Office;
  • Determine work procedures, prepare work schedules, assign duties, and expedite workflow for reservation teammates;
  • Provide assistance to team members to develop and evaluate sales calls and provide efficient training programs to staff to ensure smooth working;
  • Update and conduct training for all reservation team members to ensure they are familiarized with updated information on hotel products and sales programs;
  • Assist Assistant Director of Central Reservations to form statistics and market intelligence, & daily analytical data reports;
  • Carry out members' appraisals, identify and develop potential team members;
  • Prepare monthly duty roster, annual leave plan, and administrative documents, and retrieve all monthly analysis reports;
  • Conduct interviews for newcomers;
  • Perform any ad hoc duties as assigned by the superiors;
  • Candidates with less experience will be considered for the Assistant Reservations Manager position.
Requirements
  • Degree/Diploma holder in Hospitality Management or related discipline;
  • Minimum 10 years of working experience in Reservations, preferably at least 2 years at a managerial level;
  • Good spoken and written English, Mandarin, and Cantonese;
  • Familiarity with PMS is preferred; knowledge of Opera/Cambridge is definitely an advantage;
  • Demonstrate excellent communication, guest services, complaint handling, problem-solving, and coaching skills;
  • Strong managerial skills in terms of people management, workflow planning, leadership, and interpersonal skills;
  • Prompt and systematic decision-making skills with analytical power;
  • Well-organized, detail-minded, self-motivated, and able to multitask;
  • Excellent telephone manner;
  • Excellent computational skills.
Personal Data Privacy

We are committed to protecting the privacy, confidentiality, and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for recruitment purposes and will be stored for the time period necessary for the purpose for which it was collected.
The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for unrelated purposes without your prior consent. You have the right to request access to and correction of your personal data held by us by contacting the Group Human Resources Department directly at 3700 8605.
We are an equal opportunity employer who welcomes applications from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

#J-18808-Ljbffr

  • Reservations Management Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Reservations Supervisor to join our team at Chinachem Group. As a key member of our Reservations department, you will be responsible for managing the daily operations of Reservations, ensuring seamless guest experiences, and driving business growth.Key Responsibilities:Collaborate with...

  • Reservations Coordinator

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental, Hong Kong seeks a skilled Reservations Sales Agent to join their Reservations team.This role requires excellent communication skills, with fluency in both written and spoken English, Chinese (including Cantonese and Mandarin). You will be responsible for recording and processing all room reservations made by phone, fax, or email...

  • Central Reservations Operations Manager

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

    Job DescriptionWe are seeking an experienced Reservations Manager to join our Central Reservations team. The successful candidate will be responsible for managing the daily operations of the reservations department, including monitoring room availability, maximizing room occupancy, and maintaining good relationships with travel agents, airlines, and...

  • Reservations Operations Supervisor

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

    Role OverviewWe are looking for an experienced Senior Reservations Supervisor to join our team at Chinachem Group. The successful candidate will be responsible for managing the daily operations of Reservations, leading a team, and contributing to business growth.About the Position:You will collaborate with the Assistant Reservations Manager to oversee the...

  • Reservations Sales Agent

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental, Hong Kong is looking for a Reservations Sales Agent to join our Reservations team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the...

  • Senior Reservations Supervisor

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

    Select how often (in days) to receive an alert: Senior Reservations Supervisor Date: 27 Mar 2025 Business Unit: Nina Hospitality Central Office, HK Job Overview Responsibilities Assist Assistant Reservations Manager to manage the daily operations of Reservations; Handle all reservations enquiries via emails, calls and prepare reservations confirmation...

  • Senior Reservations Leadership Role

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

    Job SummaryAs a Senior Reservations Supervisor at Chinachem Group, you will play a critical role in delivering exceptional guest experiences and driving business success. We are seeking an experienced and skilled professional who can effectively manage the daily operations of Reservations, lead a team, and contribute to business growth.About the Role:You...

  • Reservations Service Excellence Manager

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

    Required Skills and QualificationsDegree or diploma in Hospitality Management or a related field;Minimum 10 years of working experience in Reservations, preferably at least 2 years at a managerial level;Excellent communication, leadership, and problem-solving skills;Familiarity with Property Management Systems (PMS) and Opera/Cambridge systems;Strong...

  • F&B Reservations Supervisor

    2 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

    Career Opportunities: F&B Reservations Supervisor (171519) Requisition ID: 171519 - Posted: Hong Kong SAR - Island Shangri-La, Hong Kong - Food & Beverage - Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong...

  • Hotel Revenue Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

    Job Title: Hotel Revenue ManagerThis role involves selecting the frequency of receiving alerts in days. The position is located at Nina Hospitality Central Office in HK.Responsibilities:Assist Assistant Director of Central Reservations to oversee daily operations and lead the reservations team to achieve business excellence according to Hotel's sales &...

  • Guest Accommodation Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    The Mandarin Oriental, Hong Kong is seeking a Reservations Sales Agent to join their team in the Reservations department.The successful candidate will be responsible for recording and processing all room reservations made by phone, fax, or email efficiently and accurately. They will also convert reservation inquiries into sales opportunities to meet hotel...

  • Liquidity Management Professional

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full time

    We are seeking a highly experienced Liquidity Management Professional to join our team at Standard Chartered. As a key member of our Treasury Markets department, you will be responsible for managing liquidity profiles and regulatory reserves, as well as producing daily ITP curves for the Bank's marginal cost of funding in local and major foreign...

  • Hotel Sales Associate

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental, Hong Kong is a renowned hospitality group seeking a skilled Reservations Sales Agent to join their team in the heart of Hong Kong.As a master of craft, you will thrive in a dynamic environment that values integrity, respect, and responsible service. With a growth mindset, you will be part of a team that succeeds together.The Mandarin...

  • Actuary Manager

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life is a...

  • Hospitality Services Manager

    30 minutes ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

    Job Summary:">">We are looking for a highly skilled and motivated individual to join our team as a F&B Reservations Supervisor. As a key member of the Food & Beverage department, you will be responsible for overseeing the booking process for our restaurants, handling guest inquiries and complaints, and working closely with the F&B Team to coordinate special...

  • Travel Coordinator HKG

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Peopleclick Techno Solutions Pvt. Ltd. Full time

    Travel Coordinator Responsibilities Arrange and confirm travel bookings for internal travelers and external guests including flight, hotel, ground transportation, and train. Provide travel offers and assist with travel arrangements to ensure cost efficiency. Manage queries and amend travel change requests. Communicate by phone and email with internal...

  • Risk Modelling Lead for Trading Platform

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Captar Partners Full time

    Crypto Trading Risk ManagerAt Captar Partners, we are expanding our team and seeking an experienced risk professional to lead our trading risk modelling efforts.Risk management is a critical function in our organisation, ensuring the stability of our insurance reserves and maintaining the efficiency of our risk management system.We evaluate risks associated...

  • Insurance Expert for General Insurance Regulatory Capital

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About HSBCAt HSBC, we are dedicated to delivering on the promises we make to our clients. Our Insurance business is focused on providing life insurance products and services to individuals in the Asia-Pacific Region.We empower our teams of skilled professionals to develop their expertise and explore new experiences within a dynamic and innovative work...

  • HK: Manager, Financial Reporting

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chubb Life Full time

    Lead a team of 3-4 people to manage month/quarter group ledger end closing under USGAAP basis according to group requirements. Manage deliver process on Actuarial Gross Margin series package under tight time. Support USGAAP regime including Long-Duration Targeted Improvements (LDTI) reserves. Support management accounting including production of result,...

  • Revenue Management Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Harbour Plaza North Point Full time

    At Harbour Plaza North Point, we're looking for a skilled Revenue Manager to join our team. As a key member of our hospitality team, you'll be responsible for managing hotel inventory to maximize revenue in all areas.You'll execute pricing and restriction changes, manage rate and inventory availability, and analyze business/market segments to recognize...