Hotel Guest Service Lead

Essential Duties and ResponsibilitiesManage and monitor the daily operations of Front Desk and Guest Services to ensure the quality of hotel servicesMaintain the comments and complaints relating to service standards and take any necessary action to achieve the highest level of hotel serviceInstruct and supervise the team to deliver high quality of...

Job DescriptionWe are seeking a Guest Experience Leader to join our Rosewood Hotel Group team. As a key member of our management team, you will be responsible for leading our Front Desk and Guest Services team to deliver exceptional guest experiences.Key AccountabilitiesLead and motivate the Front Desk and Guest Services team to deliver exceptional customer...

About the RoleWe are seeking a highly skilled Hotel Operations Manager to lead our Front Desk and Guest Services team at Rosewood Hotel Group. As a key member of our management team, you will be responsible for ensuring the highest level of service quality and maintaining a positive guest experience.Key ResponsibilitiesMonitor and manage daily hotel...

Mandarin Oriental, Hong Kong is looking for a Guest Services Officer to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. About the job Based at the Mandarin...

Are you ready to stand out among the next-generation of hospitality leaders? We are looking for Guest Relations Officer - Rooms at Front Office Department: Job Responsibilities: Maintain a high quality of services offered to guests through maximum recognition and attention from arrival through departure. Coordinate with F&B team to provide club lounge...

Company OverviewRosewood Hotel Group is a leading luxury hotel company that prides itself on providing exceptional guest experiences.Job SummaryWe are seeking a highly skilled and dedicated Front Desk Associate to join our team. As a key member of our hospitality staff, you will be responsible for delivering world-class service to our discerning guests.Key...

About the RoleWe are seeking a highly skilled Food and Beverage Service Lead to join our team at Rosewood Hotel Group. As a leader in our F&B department, you will be responsible for delivering exceptional dining experiences for our guests.The ideal candidate will have a proven track record in restaurant operations and a deep understanding of drink menu...

Company OverviewMandarin Oriental Hotel Group Limited is the award-winning owner and operator of some of the world's most luxurious hotels, resorts, and residences. The group provides legendary service inspired by Asian heritage while representing the cutting-edge of luxury experiences.Job DescriptionThe Guest Relations Officer is responsible for delivering...

OverviewRosewood Hotel Group is committed to delivering exceptional guest experiences through our dedicated teams. As a Service Quality Director, you will play a critical role in driving service excellence across our hotel operations.ResponsibilitiesDevelop and implement strategies to maintain high service standards and achieve guest satisfaction...

Service DeliveryWe are committed to delivering exceptional guest experiences through our dedicated teams at Rosewood Hotel Group. As a Customer Service Excellence Manager, you will play a critical role in driving service excellence across our hotel operations.Key ResponsibilitiesDevelop and implement strategies to maintain high service standards and achieve...

Mandarin Oriental, Hong Kong is looking for a Guest Relations Officer to join our Guest Relations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the...

(Senior) Guest Services Ambassador (Front Desk)- The Langham, Hong Kong Be among the first 25 applicants About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and...

LHG's approach to hospitality centres around genuine interactions with guests, colleagues, and the world around us. As a Guest Services Supervisor, you will play a key role in fostering an engaging and respectful workplace.Responsibilities include:Leading front desk operations and maximizing revenue growthGreeting VIP guests and delivering exceptional guest...

Guest Services Supervisor (Front Desk) - The Langham, Hong Kong Be among the first 25 applicants About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'nFlo. With...

About Langham Hospitality GroupA wholly-owned subsidiary of Great Eagle Holdings, LHG comprises a family of distinct brands with over 40 hotels and residences in operation or development.Our approach to hospitality centers on open and genuine interactions with guests, colleagues and the world around us.ResponsibilitiesThis role involves:Providing exceptional...

Company OverviewWe are a renowned luxury hotel group with a distinctive Asian hospitality. Our success is built on the efforts and abilities of over 42,000 colleagues worldwide. We invest in the learning and development of our colleagues to ensure they have opportunities to grow throughout their career.Servicing Our GuestsWe provide quality service by...

Company Overview:Langham Hospitality Group is a global hotel company with properties in major cities across four continents. Our brands, The Langham Hotels and Resorts and Cordis Hotels and Resorts, are part of the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.We are seeking a skilled Guest Relations Specialist...

Job OverviewThe Miramar Group is a renowned hospitality leader, committed to delivering exceptional guest experiences. We are seeking a skilled Guest Relations Officer to join our team.Key ResponsibilitiesGreet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.Provide accurate information to guests upon inquiry, handling...

About the RoleThe Guest Services Supervisor will oversee the day-to-day operations of guest services at Kai Tak Sports Park.Key Responsibilities:Team Management: Support the hiring, training, and monitoring of team members.Event Planning: Collaborate with the Manager - Guest Services to plan and execute events.Crisis Management: Develop and implement...

Job OverviewRosewood Hotel Group is seeking a highly skilled Luxury Hotel Reservations Specialist to join our team. As a key member of the Reservations Department, you will be responsible for providing exceptional service to our guests while maintaining the highest level of professionalism.Key ResponsibilitiesSupport the Reservations Manager in the...