Customer Service Excellence Manager

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

Our company, Air Charter Service, is a leading charter provider that delivers exceptional experiences to our clients.We are seeking an enthusiastic individual to join our team as a Telemarketing Specialist. As a key member of our sales team, you will be responsible for promoting our services to potential customers through warm calls and other marketing...

Job Overview:We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main Responsibilities:Provide prompt...

Job Summary: We are seeking a highly motivated and organized Senior Officer to provide administrative support to our marketing teams related to customer service. About the Role: The successful candidate will be responsible for handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as handling customer...

Client Description Regional IT & Telecom solutions provider Job Description • Responsible for customer service strategies research and planning as well as service quality analysis• Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities• Responsible for organizing the customer...

Required Skills and QualificationsStrong ability to communicate effectively in English, Mandarin, and Cantonese.A customer centric approach in all work.Demonstrable experience in providing exceptional customer service.Background in ecommerce (preferably) or luxury retail sector.In addition, you should have a sales driven approach, great commercial judgement,...

About the Role:We are seeking a motivated and results-driven Banking Customer Support Specialist to join our Retail Banking division. As a key member of our team, you will be responsible for delivering exceptional customer service and support through multiple channels.Key Responsibilities:Deliver consistent quality services, handle customer...

Account Service Excellence SpecialistWe are seeking a highly motivated and experienced professional to join our team as an Account Service Excellence Specialist. As a key member of our customer service team, you will play a critical role in ensuring our customers receive the highest level of service quality.Key responsibilities will include developing and...

International Executive Service Corps is recruiting a Customer Service Coordinator - Loan Business to provide end-to-end support to our Telemarketing and Direct Sales Teams.Job Description:The successful candidate will be responsible for delivering customer-centric services, managing customer interactions, and driving business growth through effective...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Our Team CultureWe value teamwork, collaboration, and open communication. Our team members are empowered to make decisions, take ownership of their work, and strive for excellence in everything they do.About UsRosewood Hotel Group is a leading luxury hotel company that prides itself on providing exceptional guest experiences. We are committed to delivering...

Job OverviewCompany ProfileHong Kong Airlines Ltd is a dynamic and forward-thinking airline dedicated to providing exceptional service to its customers. With a strong commitment to quality and innovation, we are seeking a highly skilled and experienced professional to join our team as Deputy General Manager, Service Management Centre.About the RoleDevelop...

Customer Services / Corporate Services Officer (ESOP)Handle and follow up clients' enquiries, liaise with external parties and internal staff based on the feedbacks gather from clients.Handle ESOP project processing and provide suggestions for clients in a professional manner.Providing reports and managing documents.Knowledge on KYC and AML...

Get AI-powered advice on this job and more exclusive features.POLA ORBIS Travel Retail Limited was established in 2021 to manage the group's travel retail business. Based in Hong Kong, the company operates the Group's brands, POLA, Jurlique, and THREE, in duty-free channels in Mainland China and other Asian countries.The role involves processing orders,...

We are seeking a Global Customer Service Manager who is responsible for building and optimising a global customer support system to improve user experience, streamline customer service processes and establish an efficient service quality management system. This position requires candidates with experience in global customer service operations and the ability...

Job DescriptionWe are seeking a skilled and experienced Customer Service Manager to join our team at OCBC. The ideal candidate will have a strong background in customer service, with a focus on delivering exceptional experiences for our customers.Key Responsibilities:Handle inbound and outbound calls or chats from banking and credit card customers.Deliver...

Job OverviewWe are seeking a seasoned Quality Assurance professional to lead our service quality initiatives and drive customer-centricity across our organization.About the RoleThis is an exciting opportunity for a skilled leader to join our team and shape our service excellence strategy. As Senior Quality Assurance Manager, you will be responsible for...

Job DescriptionAt Classy Wheeler Limited, we are seeking a seasoned professional to lead our customer service operations. As a Customer Service Operations Manager, you will be responsible for ensuring exceptional customer experiences across all touchpoints.The ideal candidate will have a proven track record in customer service management, with a minimum of 8...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

RequirementsTo be successful as a Service Excellence Director, you will require:A degree in Information Technology or related disciplineAt least 8+ years of relevant experience, with 5 years of managerial experienceExperience in change, incident, problem, and vendor managementExperience in networking, IT support, and system administrationFamiliarity with IT...