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Service Excellence Director

1 week ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
Requirements

To be successful as a Service Excellence Director, you will require:

  • A degree in Information Technology or related discipline
  • At least 8+ years of relevant experience, with 5 years of managerial experience
  • Experience in change, incident, problem, and vendor management
  • Experience in networking, IT support, and system administration
  • Familiarity with IT service management, such as ITIL framework
  • Knowledge of information security services and products