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Service Excellence Director
1 week ago
To be successful as a Service Excellence Director, you will require:
- A degree in Information Technology or related discipline
- At least 8+ years of relevant experience, with 5 years of managerial experience
- Experience in change, incident, problem, and vendor management
- Experience in networking, IT support, and system administration
- Familiarity with IT service management, such as ITIL framework
- Knowledge of information security services and products