Director of Client Services

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Ogilvy Full time

About Ogilvy Hong Kong

Ogilvy Hong Kong is an award-winning advertising, marketing and public relations agency that creates campaigns that spark game-changing ideas across culture and business.

We build on our rich legacy through Borderless Creativity – innovating at the intersections of our advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries.

About the Job

The Associate Account Director has a key role in maintaining the client's stability and influences their potential growth.

They are responsible for maintaining strong client relationships and for the output of excellent marketing/advertising/PR (online and offline) activities and creative strategies.

The Associate Account Director must use their experience and discipline to drive constant improvement.

Responsibilities
  • Maintaining client satisfaction and handling strategic issues or problem resolution of one-to-one marketing issues.
  • Developing a comprehensive understanding of the marketplace and our client's business including various media and distribution channels.
  • Proactive engagement with the client to improve existing services, in order to drive profitable client relationships.
  • Being accountable for the security of our client's business.
  • Managing and ensuring quality of our services to clients.
  • Typical day-to-day management of clients and their requests including presentations, documentation, client activity administration, etc.
  • Key person supervising the excellence of projects; effectively managing and interpreting client feedback; guiding/leading account managers and account executives to implement projects smoothly and effectively.
  • Supporting the line manager in developing initiatives for new business or extending existing business.
  • Financial control of billings and 3rd party costs.
  • Writing/proofreading major communications materials including executive internal memos, executive speeches, Q&A, sensitive topic statements, pitch docs or press releases.
  • Cultivating high-level contacts within business and industry relations.
  • Leading major offline activities/events and overall quality control.
  • Providing account planning and strategic support to key clients.
  • Providing clients counsel in the development of successful customer management strategies.
  • Leading the team to write integrated communication plans.
  • Understanding industry/market trends and the success factors critical to the organization's long-term sustainability and competitiveness.
  • Understanding the offering of the 6 Capabilities.
  • Modifying proposals based on changing business conditions.
  • Driving the right client briefs for internal stakeholders, mainly strategy, creative and delivery teams.
  • Taking ownership of the quality of creative responses in conjunction with Creative Director.
  • Ensuring creative team motivation and working processes.
  • Overseeing project briefings (both written & actual briefing) & client approval.
  • Providing creative judgement.
Requirements
  • Educational background: Bachelor degree with a major in marketing, communications, advertisement, media, digital, public relations, etc.
  • 6+ years of experience in communications or related field; industry experience preferred.
  • Team-leading experience.
  • Excellent writing skills, strong presentation capabilities (proven media relations skills).
  • Strong verbal and presentation skills with the ability to speak knowledgeably with high-level executives internally and with clients.
  • Detail-oriented, organized and dedicated; proactive and enthusiastic with the ability to juggle multiple tasks and meet deadlines; a quick learner.
  • Advanced knowledge of working software (Word, Excel, PowerPoint, etc.).

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