Hotel Operations Manager

6 days ago


Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time

About the Role

We are seeking a highly skilled Hotel Operations Manager to lead our Front Desk and Guest Services team at Rosewood Hotel Group. As a key member of our management team, you will be responsible for ensuring the highest level of service quality and maintaining a positive guest experience.

Key Responsibilities

  • Monitor and manage daily hotel operations to ensure seamless delivery of services.
  • Maintain high standards of service quality by addressing guest comments and complaints in a timely and professional manner.
  • Supervise and train the team to deliver exceptional customer service.
  • Handle emergency situations and complaints in accordance with hotel policies and procedures.
  • Coordinate with internal and external parties to ensure efficient service delivery.

Requirements

  • Degree or higher diploma in Hospitality or Tourism Management is an advantage.
  • A minimum of 6 years' relevant experience in a luxury hotel, with at least 2 years in a similar capacity.
  • Excellent communication and interpersonal skills to handle guest enquiries and complaints effectively.
  • Proficiency in English, Putonghua, and Cantonese is essential.
  • Proven managerial abilities in people management, strategic planning, and decision making.
  • High standards of professionalism with exceptional communication, presentation, and problem-solving skills.


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