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Wellness Operations Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

About the Role

We are seeking a highly experienced and visionary Wellness Operations Manager to join our team at Rosewood Hotel Group. As a key member of our management team, you will be responsible for overseeing all aspects of our wellness operations, including guest service, product innovation, merchandising, and revenue generation.

Key Responsibilities

  • Develop and implement strategies to drive business growth and improve operational efficiency.
  • Manage a team of wellness professionals to deliver exceptional guest experiences and promote our luxury spa services.
  • Collaborate with cross-functional teams to ensure seamless integration of wellness programs and services.
  • Analyze market trends and consumer behavior to inform product development and marketing strategies.
  • Ensure compliance with company policies and procedures.

Requirements

  • Minimum 7 years' relevant working experience in sizeable luxury spas or wellness services with at least 3 years in a similar capacity.
  • Possess excellent leadership, communication, and interpersonal skills.
  • Confident, enthusiastic, and motivational with a strong sense of business acumen and wellness market trends.
  • Excellent bilingual communication skills.