Hotel Systems Strategist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

The Hotel Systems Strategist will play a key role in driving operational efficiency and effectiveness across the organisation. The successful candidate will have a deep understanding of hotel operations and be able to develop and implement strategic plans to improve performance.

About the Role

  • This role involves working closely with the operations team to identify areas for improvement and develop strategies to address them.
  • The ideal candidate will have excellent analytical skills and be able to interpret data to inform business decisions.
  • You will work closely with the Data Governance team to develop and implement a comprehensive data governance framework.

Main Responsibilities

  1. Conduct a comprehensive review of current processes and procedures to identify areas for improvement.
  2. Develop and implement a plan to improve operational efficiency and effectiveness.
  3. Work closely with the IT department to ensure seamless integration of systems.
  4. Provide training and support to colleagues to ensure they are equipped to operate new systems effectively.

PoS Configuration

  • Develop a PoS configuration framework to ensure consistency across all outlets.

In-Room Dining (IRD)

  • Drive the adoption of IRIS, the digital in-room dining ordering system.

Across All F&B Systems

  • Lead the development of a comprehensive data governance framework.
  • Work closely with the operations team to ensure that all systems are properly configured and integrated.


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