Hotel Operations Director

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Wharf Hotels Full time

Key Responsibilities:

The Hotel Operations Director will oversee the efficient operations and delivery of our brand promises across our hotels. Key responsibilities include:

  • Developing and Executing Business Plans: Collaborate with senior leaders to establish business objectives and operational strategies that align with company goals.
  • Maintaining Quality Standards: Develop and maintain WHM quality standards for both existing and new hotels.
  • Supporting Property Teams: Provide guidance and support to property teams to ensure compliance with brand standards and maximize brand value.
  • Identifying Market Opportunities: Identify new prospects to support brand growth and assist with marketing, financial analysis, and competitive positioning.
  • Overseeing Pre-Opening Activities: Oversee pre-opening management activities and ensure timely implementation of operational standards for new hotels.
  • Providing General Manager Guidance: Provide direction to General Managers to ensure brand standards are met, profitability maximized, and issues resolved effectively.


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