Commercial Excellence Director

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

As Commercial Excellence Director at Mandarin Oriental Hotel Group Limited, you will be responsible for collaborating with various departments to enhance operational efficiency and effectiveness. This role can be based in London or Hong Kong.

Main Responsibilities

  • Conduct a comprehensive audit of SevenRooms utilisation across the group, identifying areas for improvement and opportunities for growth.
  • Design a roadmap for optimising SevenRooms, prioritising outlets with the lowest utilisation rates and largest revenue potential.
  • Note best practices and common mistakes in SevenRooms implementation, creating shareable learning materials for properties.
  • Drive enhancements to SevenRooms, supporting properties with setup and management.
  • Engage with properties to design an optimal property champions model, facilitating effective on-property system ownership and understanding.
  • Track and report generated value from above-mentioned initiatives.

PoS Configuration

  • Establish operational PoS configuration best practices to optimise product data capture across F&B outlets.

In-Room Dining (IRD)

  • Drive the roll-out of IRIS, the digital in-room dining ordering system, in partnership with Group IT.

Across All F&B Systems

  • Support operational considerations during new hotel openings.
  • Assist with issue escalation when problems cannot be quickly resolved.
  • Collaborate with Data Governance team to standardise data capture and drive data quality.


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