Global Sales Operations Assistant Manager

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

Shangri-La Group: A Global Leader in Luxury Hospitality

Shangri-La Group is a renowned global hospitality company with a unique Asian heritage. Headquartered in Hong Kong, we have an extensive portfolio of over 100 hotels and resorts under four brands, strategically located in key cities and beautiful beachfront locations worldwide. Our rapid expansion is driven by a strong development pipeline across Asia, the Middle East, Europe, and Africa.

Our Commitment to Excellence

We are regarded as one of the world's finest hotel ownership and management companies, dedicated to delivering legendary service to our guests. With over 45 years of hospitality experience, we have honed our expertise in creating unforgettable experiences for our guests. Our affinity with Asian travelers positions us as a leading brand in luxury hospitality, offering them a gateway to the rest of the world.

Our People: Our Priority

We are an enviable employer with industry-leading levels of colleague engagement. Our success is built on the efforts and abilities of over 42,000 colleagues worldwide. We invest heavily in the learning and development of our colleagues, providing unparalleled opportunities for growth and career advancement. From welcoming new colleagues to best-in-class leadership development, we identify and nurture potential throughout their careers.

About the Role

We are seeking an experienced Assistant Manager, Global Sales Operations to support our Hotels and Regions in leveraging sales tools, systems, programs, and processes. The successful candidate will participate in the B2B profile mapping and synchronization exercise, as well as supporting the development, enhancement, testing, training, and rollout of sales systems and tools.

Key Responsibilities

  • Support Hotels, Regions, and Global Sales Offices in the effective use of sales tools and systems, including Delphi, Sales Performance Tool, and Quotation Tool.
  • Monitor, manage, and resolve cases received via the Sales Helpdesk in a timely manner.
  • Conduct training for Hotels, Regions, and Global Sales Offices to ensure proper usage of sales tools and systems.
  • Manage user access and permissions for Sales Performance Tool, Quotation Tool, and other relevant systems.
  • Conduct regular audits on sales systems usage, data entry standards, and program compliance across sales systems, including Delphi, Salesforce, and B360.
  • Participate in the ongoing B2B profile mapping and synchronization across Delphi-B360-Salesforce.
  • Provide support for the launch of sales initiatives, such as SPT/SIT/QT enhancements, BTP expansion, B2B profile synchronization, and Delphi-B360 interface.
  • Automate manual approval processes using MS Forms and Power Automate.
  • Perform other duties as assigned by the Supervisor.

Requirements

  • Minimum of 3 years of experience in sales departments, preferably in the hospitality industry.
  • Proficient in Microsoft Office applications, Delphi, and Salesforce.
  • Fast learner with good communication skills.
  • Good problem-solving, organizational, administrative, and interpersonal skills.


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