Sales Operations Assistant Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

Shangri-La Group

As a global leader in luxury hospitality, Shangri-La Group is dedicated to delivering exceptional experiences to guests around the world. With a unique Asian heritage and a strong commitment to excellence, we are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe, and Africa.

We are seeking an experienced Assistant Manager, Global Sales Operations to support our Hotels and Regions in the effective use of sales tools, systems, programs, and processes. The successful candidate will participate in the B2B profile mapping and synchronization exercise, as well as support the development, enhancement, testing, training, and rollout of sales systems and tools.

Key Responsibilities:

  • Support Hotels, Regions, and Global Sales Operations teams in the use of sales tools and systems, including Delphi, Sales Performance Tool, and Quotation Tool.
  • Monitor, manage, and resolve cases received via the Sales Helpdesk in a timely manner.
  • Conduct training for Hotels, Regions, and Global Sales Operations teams to ensure proper usage of sales tools and systems.
  • Perform ongoing user management for Sales Performance Tool, Quotation Tool, and other systems as required.
  • Conduct regular audits on sales systems usage, data entry standards, and program compliance across sales systems, including Delphi, Salesforce, and B360.
  • Participate in the B2B profile mapping and synchronization across Delphi-B360-Salesforce on an ongoing basis.
  • Provide support for the launch of sales initiatives, such as SPT/SIT/QT enhancements, BTP expansion, B2B profile synchronization, and Delphi-B360 interface.
  • Automate manual approval processes via MS Forms and Power Automate.
  • Perform other duties as assigned by the Supervisor.

Requirements:

  • Minimum of 3 years of experience in sales department and preferably 3+ years in hospitality industry.
  • Proficient in Microsoft Office applications, Delphi, and Salesforce.
  • Fast learner and good communication skills.
  • Good problem-solving, organizational, administrative, and interpersonal skills.

About Us:

Shangri-La Group is a global leader in luxury hospitality with a unique Asian heritage. We are committed to delivering exceptional experiences to guests around the world and are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe, and Africa.

We are an enviable employer with industry-leading levels of colleague engagement, and our people are our priority. We invest in the learning and development of our colleagues, providing opportunities for growth and career advancement.

Join our team and be part of a dynamic and growing organization that values excellence, innovation, and teamwork.



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