Assistant Manager, Channel Operations and Governance
2 months ago
**Job Summary**
As a key member of the Sun Life team, the Assistant Manager, Channel Operations and Distribution Governance will play a critical role in ensuring the effective management of our distribution channels. This position will be responsible for reviewing and evaluating the governance framework of our brokerage channels to ensure compliance with regulatory requirements and internal policies.
**Key Responsibilities**
- Develop and maintain workflow manuals and procedures to streamline sales processes and enhance operational efficiency.
- Conduct risk assessments to identify potential risks in the sales team's activities, including regulatory compliance, data security, and operational processes.
- Develop risk mitigation strategies and implement controls to minimize identified risks.
- Generate reports and analyze data to provide insights and recommendations to senior management for strategic decision-making and risk management.
- Perform broker administrative tasks, including managing contracts, documentation, and resolving any issues or inquiries.
- Conduct regular audits and assessments to identify areas for improvement in sales processes, sales techniques, and customer interactions.
- Implement sales quality tracking mechanisms to monitor the performance and adherence of the sales team to quality standards.
- Collaborate with cross-functional teams to implement process improvements and drive initiatives to enhance sales team performance.
- Develop and deliver training programs to enhance the sales team's knowledge and skills in maintaining sales quality and risk management.
- Stay up to date with industry trends, market conditions, and regulatory changes affecting the business.
**Requirements**
- Bachelor's degree in Business Administration, Risk Management, or any related field.
- 5 - 6 years' experience in sales support, operations, risk assessment, or a similar role within the insurance industry.
- Excellent understanding of risk assessment methodologies and the ability to identify and mitigate potential risks.
- Strong knowledge of distribution channel governance and regulatory requirements.
- Experience in implementing and managing sales quality tracking systems.
- Proactive, attentive to details with excellent organizational and time management skills, with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
- Proficient in generating reports and analyzing data using relevant software.
**What We Offer**
Sun Life offers a competitive salary, MPF, group life and group medical insurance, and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resumes will be kept for a period of 24 months after completion of the recruitment process.
-
Channel Operations Governance Assistant Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full timeJob OverviewWe are seeking a dedicated professional to oversee our Channel Operations and Distribution Governance. This role is crucial in ensuring that our brokerage channels operate within the regulatory framework and adhere to internal policies.Key ResponsibilitiesAssess and refine the governance framework for brokerage channels to guarantee compliance...
-
Channel Operations Governance Assistant Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full timeJob OverviewWe are seeking a dedicated professional to oversee and enhance our channel operations and distribution governance.Key ResponsibilitiesAssess and refine the governance framework of brokerage channels to ensure adherence to regulatory standards and internal protocols.Create and update workflow documentation and procedures to optimize sales...
-
Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full timeJob Title: Assistant Manager, Channel Operations and Distribution GovernanceJob Summary:We are seeking an experienced Assistant Manager to join our team in Channel Operations and Distribution Governance. The successful candidate will be responsible for reviewing and evaluating the governance framework of brokerage channels to ensure compliance with...
-
Assistant Channel Operations Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeJob Title: Assistant Channel Operations ManagerWe are seeking a highly skilled and experienced Assistant Channel Operations Manager to join our team at The Bank of East Asia. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our channels and providing exceptional customer service.Key...
-
Assistant Channel Operations Manager
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeJob Title: Assistant Channel Operations Manager About the Role: We are seeking a highly skilled and experienced Assistant Channel Operations Manager to join our team at The Bank of East Asia. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our channels, including ATMs and other self-service devices. Key...
-
Assistant Manager for Channel Operations
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeKey Responsibilities: Address customer inquiries promptly and ensure commitments to clients are fulfilled without delay; Promote a customer-focused environment by treating all individuals with respect, fairness, and dignity, ensuring optimal service delivery; Collaborate with various departments to enhance the User Acceptance Testing process for system...
-
Operations Governance and Controls Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full timeJob SummaryWe are seeking a highly skilled Operations Governance and Controls Manager to join our team at CHUBB. The successful candidate will be responsible for driving offshore governance and controls for quality assurance, coordinating incident reports, and delivering timely management reporting.Key ResponsibilitiesDrive offshore governance and controls...
-
Digital Channel Manager
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeJob Title: Channel & Platform Development Manager - Channel & Transaction ManagementJob Summary:The successful candidate will assist the Section Head/Senior Manager in formulating digital strategies, planning, developing, managing, and operating service delivery channels as required by The Bank of East Asia.Key Responsibilities:Assist in reviewing,...
-
Assistant Manager, Governance and Control
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAbout the RoleAIA International Limited is embarking on an ambitious journey to improve people's lives and the communities we reside in. As an Assistant Manager, Governance and Control, you will play a vital role in furthering this mission within our sales team in Hong Kong.This is a special opportunity to apply your established skills and work together with...
-
Operational Governance Lead
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time**Operational Governance and Controls Role**We are seeking a highly skilled Operational Governance Lead to join our team at Chubb. The key responsibilities of this role include:Driving offshore governance and controls for quality assurance.Coordinating incident reports across Operations.Delivering timely management reporting.Leading the Admin Service &...
-
Sales Channel Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full timeJob DescriptionAs a key member of our team, you will provide administrative support to our distribution channels, ensuring seamless operations and efficient processes.ResponsibilitiesSupport the licensing process for our financial institution channels and bancassurance channel.Maintain accurate system records for our TR under FI Channel and Bank Staff for...
-
Operations Governance and Controls Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant Manager, Operations Governance and Controls to join our team at Chubb. The successful candidate will be responsible for driving offshore governance and controls for quality assurance, coordinating incident reports, and delivering timely management reporting.Key ResponsibilitiesOffshore...
-
Operations Governance and Controls Specialist
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant Manager to join our Operations Governance and Controls team. As a key member of our team, you will be responsible for driving offshore governance and controls, coordinating incident reports, and delivering timely management reporting.Key ResponsibilitiesOffshore Governance and Controls:...
-
Sales Channel Manager
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full timeJob DescriptionWe are seeking a highly skilled and experienced professional to join our team as an Assistant Manager, Sales Personnel. This role will be responsible for providing administrative support to our distribution channels and agency teams.Key Responsibilities:Support the licensing process for our financial institution channels and bancassurance...
-
Sales Channel Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full timeJob DescriptionAs a key member of our team, you will provide administrative support to our distribution channels and agency operations. Your primary responsibilities will include:Key ResponsibilitiesSupporting the licensing process for our financial institution channels and bancassurance channelMaintaining system records for our TR under FI channel and bank...
-
Sales Channel Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full timeJob DescriptionAs a key member of our team, you will provide administrative support to our distribution channels and agency operations. Your primary responsibilities will include:Key ResponsibilitiesSupporting the licensing process for our financial institution channels and bancassurance channelMaintaining system records for our TR under FI channel and bank...
-
Operations Governance and Controls Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant Manager, Operations Governance and Controls to join our team at Chubb. The successful candidate will be responsible for driving offshore governance and controls, ensuring the quality of our operations, and providing timely coaching and guidance to the team.Key ResponsibilitiesDrive offshore...
-
Governance and Control Specialist
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our Governance and Control team as an Assistant Manager. The successful candidate will play a vital role in supporting the team to manage the operation and sustain long-term business quality.Key ResponsibilitiesDesign and manage the execution of a flawless business quality...
-
Operations Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeKey Responsibilities Address customer inquiries promptly and ensure commitments to clients are fulfilled without delay; Promote a customer-focused environment by treating all individuals with respect, dignity, and fairness, ensuring optimal service delivery; Collaborate with various departments to enhance the User Acceptance Testing process,...
-
Risk Management Assistant
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full timeJob Title: Assistant Manager, Channel Operations and Distribution GovernanceJob Summary:We are seeking a highly skilled and experienced Assistant Manager to join our team in Channel Operations and Distribution Governance. The successful candidate will be responsible for reviewing and evaluating the governance framework of brokerage channels to ensure...
