Assistant Channel Operations Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time
Job Title: Assistant Channel Operations Manager

We are seeking a highly skilled and experienced Assistant Channel Operations Manager to join our team at The Bank of East Asia. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our channels and providing exceptional customer service.

Key Responsibilities:
  • Customer Service: Respond to customer feedback in a timely and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
  • Channel Management: Oversee the daily management of our channels, including ATM cash balancing and monitoring.
  • Team Leadership: Supervise and motivate a team of channel operations staff to ensure that they are working efficiently and effectively.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance the customer experience.
  • Regulatory Compliance: Ensure that all channel operations are in compliance with relevant regulations and bank policies.
Requirements:
  • Education: HKCEE/HKDSE or above, with 5 subjects, including Chinese, English, and Mathematics, at Level 2/Attained/Grade E or above.
  • Experience: Minimum of 3 years' relevant experience in channel operations or a related field.
  • Skills: Good command of both spoken and written English and Chinese, fluent in Mandarin is preferable.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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