Digital Channel Development Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time
Job Summary

The Bank of East Asia is seeking a highly skilled and experienced professional to join our team as a Channel & Platform Development Manager. This role will be responsible for formulating digital strategies, planning, developing, managing, and operating various service delivery channels to meet the Bank's requirements.

Key Responsibilities
  • Assist the Section Head in reviewing, preparing, and managing the budget and P&L of the Channel & Transaction Management Department (CTMD)
  • Understand customer feedback and complaints on using digital products and verify them in the testing environment
  • Explore new solutions to resolve customers' usage problems and technical issues
  • Identify defects and work with technical teams to provide solutions for defects on various channels
  • Evaluate new ideas and features for channels and propose service enhancements in line with market best practices
  • Collect, define, and analyze users' needs and requirements of the Department and others related banks' products/customers' feedbacks and opinions as well as complaints on existing systems, services, and business/operation processes to explore opportunities to perfect various channels and for further enhancement and streamlining
  • Manage all aspects of system development projects, such as UAT planning
  • Ensure standardized practice in disclosing channel information, features, risks, fees, and charges to customers throughout and after channel development initiatives
Requirements
  • Preferably over 3-5 years' experience in the banking sector covering the following:
  • Good understanding of banking products and operations
  • Possession of working experiences in digital banking, digital transfer & payment, security, and data privacy activities
  • Sound knowledge of banking operations, procedures, rules, and compliance requirements
  • Proficiency in Fintech products like remote account opening, soft token implementation
  • Proven experiences on handling innovative banking products is a definite advantage
  • Able to lead a team to ensure service quality
  • Good interpersonal, communication, and presentation skills
  • Good command of both spoken and written English, Chinese (Cantonese and Mandarin)
  • Able to work under pressure


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