Digital Channels Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock New Opportunities with HSBC

Are you looking for a career that will take you to the top? Do you want to be part of a team that delivers strategic execution for the Commercial Banking and Global Banking businesses across the globe? If so, HSBC is the place for you.

Our Wholesale COO Team

We are a team of high-calibre professionals who collaborate across the global businesses and global functions to get things done. We deliver strategic execution for the Commercial Banking and Global Banking businesses across the globe, using transformative data and digital solutions to drive business growth.

Key Responsibilities

  • Support and deliver digital channel solutions with a seamless and consistent digital experience for SME / corporate customers.
  • Drive feature adoption and product sales, including designing and executing targeted, personalised content through digital touchpoints.
  • Support digital campaign management, optimisation, and performance tracking across internet banking, mobile, and other touchpoints.
  • Work closely with relevant stakeholders from Business, Product, Analytics, Risk Stewards, and Digital Business Services teams to formulate and implement digital initiatives to address customer pain points and realise business benefits.
  • Prepare presentations to articulate business proposals to facilitate stakeholder engagement on user requirements to reach agreement on digital solutioning and end-to-end fulfilment.
  • Prepare updates to management forums or seek approvals from required governance forums to ensure compliance to all internal policy and regulatory requirements prior to launch of digital initiatives.
  • Work closely with all relevant parties to ensure timely delivery of agreed implementation plans.
  • Conduct relevant business testing (UAT, PVT) on digital solutions and formulate customer commercialisation activities to ensure smooth service/campaign launch.
  • Monitor the emergence of new technologies and changing consumer behaviours.
  • Act as an expert for channel issues, tracking customer usage and feedback, resolving production incidents, and facilitating effective communication of best practices.

Requirements

  • Good understanding of Commercial Banking business, products, and processes, preferably in managing digital initiatives.
  • Customer-oriented with strong business acumen and analytics skills.
  • Strong stakeholder management skills through effective communication, presentation, and influencing.
  • Proven problem-solving skills with the ability to consider alternatives and anticipate challenges.
  • Ability to use strong judgmental skills to identify and resolve complex problems while adhering to timelines and quality of output.
  • Experience in any of the following domains would be an advantage: digital platform project, customer behaviour data analysis, personalised content & message delivery.
  • Knowledge in web development languages (HTML5/CSS3/Javascript) and tools for content creation (Adobe Experience Manager, Eloqua, Pega, Salesforce) would be an advantage.


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    Job Description**Job Title:** Senior Channel Planning Manager**Job Summary:** We are seeking a highly experienced and skilled Senior Channel Planning Manager to join our team at The Bank of East Asia. As a key member of our digital product development team, you will be responsible for formulating and executing channel strategies to achieve business...


  • Hong Kong, Central and Western District, Hong Kong SAR China TD SYNNEX Full time

    About the Role:We are seeking a highly skilled and experienced Channel Marketing Executive to join our team at TD SYNNEX. As a key member of our marketing team, you will be responsible for executing advertising campaigns across various online and offline channels, developing and implementing digital marketing strategies, and collaborating with...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    Job Description**Job Title:** Senior Channel Planning and Sales Management Manager**Job Summary:** We are seeking a highly experienced and skilled Senior Channel Planning and Sales Management Manager to join our team at The Bank of East Asia. The successful candidate will be responsible for formulating digital strategies, planning, developing, managing, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryThe position is responsible for executing e-commerce strategies effectively to implement for rooms and catering business. This role pulls through marketing programs and leverages sales channels and platforms based on the local needs of properties to position the hotel and its offerings in a relevant way to potential guests. Manage the day-to-day...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    ResponsibilitiesSupport the Section Head / Senior Manager in crafting digital strategies, planning, developing, managing, and operating various service delivery channels as mandated by the Bank. This role encompasses the following duties:Enhance customer experience through strategic planning, understanding customer needs, and designing effective...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    ResponsibilitiesSupport the Section Head / Senior Manager in developing digital strategies, planning, and managing the operation of service delivery channels as required by the Bank. This role encompasses the following key tasks:Enhance customer experience through strategic planning, understanding customer needs, and designing effective channels;Boost...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedWe are a Greater-China based integrated digital marketing agency that provides innovative solutions to help businesses grow and succeed in the digital landscape.Job SummaryWe are seeking a highly skilled Digital Account Manager to join our team. As a Digital Account Manager, you will be responsible for planning and delivering...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Nature Conservancy Full time

    About the RoleThe Nature Conservancy is seeking a highly skilled Digital and Content Marketing Manager to join our Hong Kong Marketing Department. As a key member of our team, you will be responsible for developing and executing our digital marketing strategy to increase brand awareness and engagement in Hong Kong.Key ResponsibilitiesDevelop and implement a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    **About the Role**Dah Sing Bank is seeking a highly skilled and experienced Digital Products Manager to lead the development of top-tier digital banking solutions that meet and exceed customer expectations.**Key Responsibilities**• Develop and execute business strategies for digital banking channels and other related digital channels, including delivering...


  • Hong Kong, Central and Western District, Hong Kong SAR China BASF East Asia Regional Headquarters Ltd. Full time

    About the RoleWe are seeking a highly skilled Digital Solutions Manager to join our team at BASF East Asia Regional Headquarters Ltd. as a Regional Digital Strategy Lead for Personal Care Solutions Asia Pacific.Key ResponsibilitiesDevelop and implement a comprehensive digitalization strategy for Care Chemicals in Asia Pacific, aligning with the company's...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    ResponsibilitiesSupport the Section Head / Senior Manager in developing digital strategies, planning, and managing service delivery channels for the Bank. This role encompasses the following duties:Enhance customer experience through strategic planning, understanding customer needs, and designing effective channels;Boost customer satisfaction by overseeing...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    Job Description**Job Summary:**We are seeking a highly skilled and experienced professional to join our team as an Assistant Manager, Channel Delivery. The successful candidate will be responsible for ensuring the smooth delivery of digital banking services to our customers.Key Responsibilities:Customer Feedback and Complaints: Understand and verify customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential plc, we strive to be a partner for every life and protector for every future. Our purpose drives everything we do by fostering a culture of diversity and inclusion for our people, customers, and partners. We provide a platform for our employees to excel and make a meaningful impact on the business, and we support their career aspirations. We...

  • Channel Sales Manager

    20 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    {"h1": "Channel Sales Manager", "p": "At Classy Wheeler Limited, we are seeking a skilled Channel Sales Manager to join our team. As a key member of our sales team, you will be responsible for engaging with channel partners, formulating and executing channel strategies, and developing long-term relationships with existing partners. If you have a proven track...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Assistant Digital Marketing ManagerClassy Wheeler Limited is seeking a highly skilled Assistant Digital Marketing Manager to join our team.Job SummaryWe are looking for a results-driven professional to lead the vision, strategy, and execution of our E-Commerce business. The ideal candidate will have a strong background in digital marketing and...


  • Hong Kong, Central and Western District, Hong Kong SAR China KRDS Full time

    **About KRDS**KRDS is a leading independent marketing agency specializing in digital and social media marketing. With a global presence in Europe, the Middle East, and Asia, we design and implement communication strategies for our clients on all social media platforms.**Our Story**Founded in 2008 in Paris, KRDS became an official Facebook Marketing Partner...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    **About Classy Wheeler Limited**We are one of the most renowned retail groups in Hong Kong, dedicated to delivering exceptional shopping experiences to our customers.**Job Summary**We are seeking a highly skilled and experienced Digital Marketing Manager to lead our E-Commerce business to new heights. As a key member of our team, you will be responsible for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fortinet Full time

    About the Role:We are seeking a highly motivated and experienced Regional Channel Director to lead our channel strategy and drive growth through effective management of our distribution and partner network. The Channel Director will be responsible for developing and executing comprehensive channel programs, fostering strong relationships with partners, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    **Job Summary**Dah Sing Bank is seeking a highly motivated and experienced professional to join our team as a Digital Banking Officer. In this role, you will be responsible for assisting in the development and implementation of digital banking strategies to increase the competitiveness of our platforms.**Key Responsibilities:**• Develop and execute...


  • Hong Kong, Central and Western District, Hong Kong SAR China Assembly Global Full time

    About Assembly GlobalAssembly Global is a modern alternative agency that brings together industry-leading data, talent, and technology to drive growth for top brands. Our diverse global community of experts combines global thinking with local expertise in over 20 markets worldwide, enabling brands to engage and move consumers anywhere.Our MissionWe use our...