Assistant Manager, Channel Delivery Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced professional to join our team as an Assistant Manager, Channel Delivery. The successful candidate will be responsible for ensuring the smooth delivery of digital banking services to our customers.

Key Responsibilities:

  • Customer Feedback and Complaints: Understand and verify customer feedback and complaints on using digital products in the testing environment.
  • Defect Identification and Resolution: Identify defects and work with technical teams to provide solutions for defects on various channels, including Internet Banking, Mobile Banking, Phone Banking, Automated Teller Machine (ATM), and Digital Branches.
  • Testing and Quality Assurance: Define acceptance criteria and prepare testing data to ensure the quality of digital banking services.
  • Collaboration and Communication: Liaise with related departments to resolve defects and ensure effective communication with stakeholders.
  • Regulatory Compliance: Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and The Bank of East Asia, and carry out duties with high integrity.

Requirements:

  • Education: University graduate with a relevant degree and area of studies.
  • Experience: Preferable 3-5 years' experience in the banking sector, covering the following:
    • 1-3 years' experience in User Acceptance Test (UAT) position
    • Good understanding of retail banking products and services
    • Sound knowledge of retail banking operations, procedures, regulatory, and compliance requirements
    • Able to lead a team to ensure service quality
    • Good command of both spoken and written English, Chinese (Cantonese and Mandarin)
  • Candidates with less experience: May be considered for an Officer title.


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