IT Service Delivery Specialist
6 days ago
As an IT Service Delivery Specialist at AIA, you will play a crucial role in driving technology direction and solution delivery within our business domain.
Key Responsibilities:
- Provide technical support to our team, ensuring seamless IT operations and resolving complex issues in a diverse enterprise environment.
- Collaborate with vendors and suppliers to improve service quality and resolve operational issues.
- Develop and maintain IT standards, policies, and procedures to protect data, software, and hardware.
- Lead junior support staff to deliver exceptional solutions and support.
- Work with various data storage solutions, including Data Lakes, relational databases, and NoSQL databases.
- Implement ETL/Data Streaming/Data Analytics solutions and deploy MS Windows (Active Directory) platform.
Requirements:
- IT-related Bachelor's degree or above.
- At least 5+ years of IT support experience with 2+ years of management experience.
- Knowledge of networks and office software, e.g., Microsoft Office (Active Directory), with experience in troubleshooting common issues.
- Familiarity with LAN/WAN/VPN architecture and switching.
- Solid hands-on experience with Python, PySpark, and SQL.
- Hands-on experience with PowerBI.
- Fluent in Cantonese, Mandarin, and English.
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